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15 weeks without payouts keeps on failing - USD payments to Canadian Bank Account

I am a Canadian ebay seller with an ebay.com seller account that has been selling on ebay for mover 10 years. I am reaching out to you via Facebook due to a complete failure of your customer service team to resolve a very serious problem with my mana...

Authenticity guarantee as Quebec resident

For whatever reason Quebec is excluded (in terms) to the authenticity program, buying, and selling. Tho. My listings over $250 still show to buyers that it's under authenticity guarantee. With the blue badge. Listings from other sellers also show tha...

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Dark side of the earth.

I just sold a MLB jersey for $40.00. What went in the bank was $30.53. Almost 25% gone. Maybe some will say that's the price to pay on the famous eBay site. Some will say that's the way the world is going. I'll do like everybody else and shut up and ...

eBay Labels for Canadian shipments does NOT break out the taxes paid on the label?

eBay labels for Canadian shipments should break out the HST paid when eBay bills us.I am an HST registered seller, so I can claim back the HST/GST paid.Thoughts..... since eBay actually buys the label from CPC, eBay is charged the HST/GST and pays CP...

eBay Canada Post Label changed Country of Origin

Hello, I printed my first eBay Canada Post Label last night since it was around $1 less than my Shippo discount, and I specifically chose the Country of Origin as United States while choosing the dropdown boxes (since that is where the item originate...

User avatar by Community Member
  • 459 Views
  • 17 replies
  • 2 helpful

Is This a Valid EMS China Post Tracking Number?

I bought something from China on Nov 2nd thinking it was coming from the US. When I discovered this, i panicked because i don't typically spend more than $10 (this order was $70). Seller seems okay, but I'm worried I've been scammed.After 3 days, I d...

SHIPPING RATES

Hello. I am located in Canada. I do not find setting up shipping rates for international destinations to be simplistic. I have had inquiries from New Zealand for items and can not get my shipping table to include this country. All I get is the respon...

Canada Post enforcing an existing rule- HS codes

Chatting with the senior clerk at my postal outlet today (not a postal employee for the record).She tells me that starting next week, Canada Post will be insisting on HS codes for all exported goods.https://www.canadapost-postescanada.ca/information/...

How to Accurately Quote UPS Shipping Rates

Hello - I was just wondering how to quote UPS surface shipping rates in my listings. (to both Canada and USA) It is simple to quote shipping prices using the eBay Shipping Calculator for Canada Post and Fedex - but UPS discounted Surface rates do not...

User avatar by Community Member
  • 140 Views
  • 3 replies
  • 0 helpful

No Regular parcel post available

Okay, so when I make a posting and put regular parcel post as the way we ship within Canada, it's fine.But when we sell that item that is within weight and measurements, regular parcel does not come up, even when the seller sellects it. Only expidite...

eBay Rate Calculator to compare standard vs discounted

In just attempting a test the eBay discounted rate calculator no longer includes expedited to USA. Only options that display are Small Packet Air and Tracked. Fedex is still DOA and UPS was never added. Tool was good for anyone that uses Flat Rate sh...

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Package sent to USA now stuck in US Customs since March 6th

Hello,I sent a package using Tracked Packet to the USA mailed on March 4th, USPS tracking shows it arrived in NY USPS facility on March 5th at 9:43 pm and then into customs but has been there ever since. I am tracking the package on USPS site but has...

HST on top of EIS shipping charges?

I bought something used from the USA and it was shipped via Ebay International Shipping. I can understand being charged HST on the value of the item (though used), but also being charged HST on the shipping cost just doesn't seem right. I can maybe u...

User avatar by Community Member
  • 100 Views
  • 4 replies
  • 0 helpful

Can't link Scotiabank account

Trying to update my payout method from a Tangerine chequing account that is closed and I no longer have. Log in with my Scotiabank credentials and get the error "Sorry, we are unable to connect to your bank at this time. Please try again later." Ente...

User avatar by Community Member
  • 99 Views
  • 5 replies
  • 0 helpful

Resolved! An unusual request by a potential customer

A potential customer wants to purchase CDs, but wants the discs and paperwork removed from the jewel cases and sent in one envelope to save on shipping cost ( I assume). I see this as a problem because two of the CDs that are not mint are still facto...

International shipping quote problems

Are any other Canadian sellers having issues with their listings not giving international customers quotes on shipping?As of yesterday, my US customers wanting items that are over the weight/size limit for tracked package and is requiring to be sent ...

User avatar by Community Member
  • 76 Views
  • 2 replies
  • 0 helpful

March 12, 2024 Monthly Chat

Hello everyone! Opening up the chat and we'll begin working on answers between now and tomorrow afternoon. Some answers may require me reaching out to the right team for a response so some answers may be delayed!

Buyer opened an early INR claim. Help

The order was marked shipped only a few days ago and the estimated delivery date shown for the order is March 20th, but somehow the buyer was still able to open an INR claim today. What gives? Do I have to resolve the case by issuing a refund if ther...

Mandatory CARM for all imports and exports.

Just looking into this new CSBA CARM thing, deadline is May 13, does anyone know if this new mandatory requirment applies to canadapost and couriers , ebay shipments entering and exiting Canada?

User avatar by Community Member
  • 169 Views
  • 3 replies
  • 0 helpful

Order details screen - shipping address is for the Glendale Heights hub. Anyone had this?

Have an order that says delivered to the height in Glendale Heights, IL on March 1st. No update since, no new tracking #. I checked the order details screen again tonight, and the shipping address is eIS C/O My Name, Glendale Heights Hub address in I...

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UPS® shipping is rolling out on eBay Labels

eBay Canada is pleased to announce that UPS® has been added to eBay Labels, our on-platform label-printing experience. All Canadian sellers will soon be able to purchase and print UPS shipping quickly...

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