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Package hasn't moved for a week

I ordered a package from china on December 29th, the item is only a small blanket object that would come in a small package, it arrived in canada on the 8th of January and hasn't moved at all still, all it said is "arrived at destination hub" but not...

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  • 916 Views
  • 9 replies
  • 0 helpful

Need advice on Canada Post refunds for an item lost in the mail - sent tracked/insured

Been selling for 20+ years on ebay, always send packages with tracking/insurance. Package was sent to a US freight forwarding company (at buyers request, with the address provided on ebay). Used Ebay shipping lables, sent Expidited with extra insuran...

Not Happy with E-Bay

not a vary honest company, looking for ways to get out of problems they created. Will never deal with them again

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  • 63 Views
  • 1 replies
  • 0 helpful

HST on top of EIS shipping charges?

I bought something used from the USA and it was shipped via Ebay International Shipping. I can understand being charged HST on the value of the item (though used), but also being charged HST on the shipping cost just doesn't seem right. I can maybe u...

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  • 131 Views
  • 4 replies
  • 0 helpful

International shipping quote problems

Are any other Canadian sellers having issues with their listings not giving international customers quotes on shipping?As of yesterday, my US customers wanting items that are over the weight/size limit for tracked package and is requiring to be sent ...

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  • 103 Views
  • 2 replies
  • 0 helpful

Canada into the USA letter mail is extremely slow!! Tracked packet is not an option!

I never had issues sending lettermail into the USA from Canada. This last 2 months I have received numerous requests for refunds!! I havent had to do that in the last 15 years!!! My items are paper thin and only sell for $15-$20. So tracked packet is...

Ebay customer service for seller

Hi guys, anyone here living same nightmare with the new policy of not having any customer support for seller. They now only offer offline scripted answers by poorly trained employees oversea. A simple issue of feedback removal can take weeks, tons of...

Ebay.ca support

I placed a 72 dollar purchase on ebay.ca I did not receive the item at all for 4 months I made a complaint to ebay canada they did not respond nor did the seller ebay does not protect buyers be ware

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  • 692 Views
  • 4 replies
  • 0 helpful

New International shipping rates US to Canada

I've been a regular eBay buyer (never a seller) for over 20 years. We lived in the US for over 15 years, and when we moved to Canada several years ago, I was happy to pay what seemed like reasonable charges to have items from US sellers delivered. As...

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  • 1209 Views
  • 31 replies
  • 5 helpful

My issue is this one. I took advantage of a seller's discount to purchase around 20 stamps

I put everything in the shopping basket and realized that I was being charged shipping on each and every stamp I had bought. EBay said that seller didn't do combined shipping, even though most sellers do, and eBay can't wrap its mind around that conc...

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  • 137 Views
  • 1 replies
  • 0 helpful

incorrect info on customs form costing customer

Why did eBay list my trading card as “metal” on the customs form and cost me an additional $50?There is no metal in a hockey card. Literally zero reason or logic to list a non metal item as metal. Now it’s a huge problem to get reimbursed and will be...

To send for authentication in Canada do I need to use their FedEx service? What about insurance?

First time to list sneakers for authentication from Canada (I list on ebay.com). There info. page states the item is to be taken to a FedEx centre which goes to their authentication centre (Canada or U.S.)? Can I not just send by Canada Post (just ar...

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  • 175 Views
  • 3 replies
  • 0 helpful

Bidding and open request question

I opened an open request for an item that never shipped and I put down that i still wanted the item. Looking around I might bid on another item that are ending soon that are similar. Can I change the request to refund instead if i won the other bid?

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  • 137 Views
  • 0 replies
  • 0 helpful

Is it possible to have a USD bank account at a Canadian bank and purchase Ebay items in USD?

I'm Canadian, have a bank account in USD currency and would like to buy Ebay items in USD without having to exchange it. If I can't buy direct it means I have to exchange my US dollars to Canadian at my banks very poor rate, and then buy on ebay havi...

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  • 180 Views
  • 2 replies
  • 0 helpful
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