Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

Heaven or Lithium alone knows why the old thread suggesting this was both bumped and locked, but the point remains valid.

 

Go to the US 'selling' board and post your gripes there, and keep posting them  because amalgamating half a dozen boards makes posts vanish of the front page in a few hours.

 

The thousands of posts in the pinned threads if posted where sellers might have some chance of seeing them would satnd more chance of being an eye opener to the often unaware US sellers using this program.

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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'


@afantiques wrote:

Heaven or Lithium alone knows why the old thread suggesting this was both bumped and locked, but the point remains valid.

 

Go to the US 'selling' board and post your gripes there, and keep posting them  because amalgamating half a dozen boards makes posts vanish of the front page in a few hours.

 

The thousands of posts in the pinned threads if posted where sellers might have some chance of seeing them would satnd more chance of being an eye opener to the often unaware US sellers using this program.


This is not fair! WHY would they merge them? It seems like this was not a good idea! Smiley Mad I believe ebay has always got something up their collective sleeve and this smells of an agenda to keep the GSP on the right sideof the border and not where it really matters.

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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

 

 

Hello 'micaylah',

 

<<This is not fair! WHY would they merge them?>>

 

The reason for piling all GSP-related posts together was, apparently, so that the ebay folks could

easily find all the comments about it if the messages were all in one place.  At least that's what I

gleaned from last weeks 'official' explanation:

http://community.ebay.ca/t5/Weekly-Board-Hour-Session/July-23rd-Weekly-Board-Hour/m-p/252459#M1557

 

Even the moderators (charged with 'filing' all these messages and tidying them up along the way) said

this particular thread -- urging people to post on the American ebay.com boards -- contained good advice,

but alas, it seems to have been closed off:

http://community.ebay.ca/t5/Buyer-Central/Canadians-Post-your-GSP-gripes-on-US-ebay-Seller-Central/m...

 

 

I think it's an excellent plan for disgruntled Canadians to post their concerns about this on the US

message boards because American sellers are the ones who most need to hear it.

 

 <<an agenda to keep the GSP on the right sideof the border and not where it really matters.>>

 

 

What side is that?  The Global Shipping Program does not affect American buyers purchasing from other

US sellers.  For that matter, many American sellers have no idea they are 'enrolled' in the program.

These are the sellers who have long known there are other countries in the world but they choose not

to ship outside the US.

So a large US company thinks it's a stroke of brilliance to have found a way to get all those American items

around the world without the reluctant sellers ever having to ship internationally:  Set up a dispatch center

in Kentucky.

And all the mess that goes along with it, well, it is the international buyer who puts up with and pays, not

the American seller or the large US company.

 

In my opinion there is no 'right' side because the program should not exist.  There was a perfectly good

system -- USPS -- in which low cost (First Class) mail could provide Delivery Confirmation, and even

heavier and more expensive items were still delivered more quickly and usually cheaper with Priority.

 

But with so many people here (invariably people who rarely buy at all) popping up to proclaim all the

varied instances in which they believe the GSP to be the best option, not only will the GSP never ever

go away but it will not likely change or improve.

 

If, however, people were to post to the US Discussion boards on ebay.com and alert the sellers there

to the great fury induced by that program, it may offer Americans a more realistic understanding of how truly

awful the program is and how much more beneficial it will be for everyone to go solely with the more reliable USPS.

 

But that's just my opinion Smiley Wink

 

 

 

 

 

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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

But with so many people here (invariably people who rarely buy at all) popping up to proclaim all the

varied instances in which they believe the GSP to be the best option

 

There are a few circumstances where the GSP is the best option (very heavy or large, low value items and the occasional expensive item unlikely to  slip in untaxed)

but I have never seen many people prepared to give these detailed exceptions much  of an airing. I have never seen anybody totally in favour of the GSP, and I think it useful that  the occasional thoughtful poster reminds us that claims that the GSP is in all respects the work of the devil are unreasonable.

 

Posting IDs are no guide to a user's current ebay activity. They are used to insulate posters everyday buying or selling activity from fruitcake interference.

 

Apart from the paragraph above I entirely agree with your post.

Message 4 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

 

<<There are a few circumstances where the GSP is the best option>>

 

I have seen yourself and some others assert this, yes.  Myself, I cannot imagine an instance where,

considering all angles, that GSP is the 'best', and I would personally prefer to spend a couple dollars

more to have my heavy bulky items come USPS Priority.  The cost is about the same, delivery time

is waaaay faster, and there's always a good chance I'll save on the import charges.

Besides, even if my purchase does get assessed, I'd much rather Canada Post have the $10 than

any American company. 

 

I've been buying online internationally for over 12 years, - mostly other places, and if there were no

other option but GSP, I would cut out buying from the US entirely.  But that's just me.

 

 

<<I think it useful that  the occasional thoughtful poster reminds us that claims that the GSP is in all respects

the work of the devil are unreasonable.>>

 

Sure, absolutely, - all those comments with words like "scam, evil, cash grab," and the like are pretty

unreasonable.  But they are based on the shock and frustration from people unused to the costs associated

with buying online internationally.  All the soothing kind words and rational explanation in no way lessens

what a truly dreadful set-up that GSP is, made worse by ebay's refusal to create a "GSP-free" option to

click on in the Location section. 

 

 

<<Posting IDs are no guide to a user's current ebay activity.>>

 

In and of themselves no, but with regular reading of the boards it's not difficult to discern.

Funny, that, -- I've never had "fruitcake interference".  I have, however, had loads of pleasant, warm, fun,

cheerful email exchanges with other ebay people over the last 3 years.  . . .  Lucky me? Smiley Very Happy

 

 

 

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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

"Myself, I cannot imagine an instance where,considering all angles, that GSP is the 'best'"

 

That is all true.  We all know the system is flawed.

 

However, please take a minute to reflect on a totally different reality.

 

A few years ago, these discussion boards were filled, daily, by comments from Canadian buyers wishing to buy "stuff" from American sellers who listed their products for sale within the USA only.  When contacted, some allowed Canadians to buy while many did not.  Why?  Who really knows: they had many reasons, some were logical some were not, many were the result of fear of the unknown.

 

Over the last century Canadians in general came to understand the nature of international mail order: no big deal, nothing to it.  However, Americans generally never had to experience the concept.  Many Canadians have difficulty understanding the American perspective.

 

Many large American retailers over the years looked into expanding their domestic mail order business by adding international destinations.  In many instances, those retailers set up an export division, acquired qualified personnel and started shipping outside the USA (LL Bean comes to mind). In other instances, many American retailers feeling a lack of knowledge of international shipping and Customs regulations, delegated the forwarding operations to companies such as Pitney-Bowes (and others) to handle the "export" side of the business for a fee.  You may not see it as a perfect solution but it did the job for those retailers.

 

When looking at the big picture (keep in mind that only half eBay's business is in the USA), eBay noticed that listings in Europe, Australia and Asia were often exported while over 90% of American listings were sold domestically.

 

Now, looking at the situation, eBay decided to provide a tool to help many of these American sellers reluctant to ship outside their border by offering a service (GSP) that would take care of everything at no extra cost to the American seller (all costs are borne by the buyer) while eliminating many of the perceived risks of shipping internationally (DSR protection etc...).

 

And, despite all the claims made on these boards, it worked.  Sales by American sellers went up and have continued to go up.

 

It does not change the fact that the system is flawed.  It does not change the fact that eBay did a poor job educating American sellers about the correct use of the program.  It does not change the fact that eBay screwed up royally in never properly advising foreign buyers (including Canadians) of the many aspects of their out-of-pocket costs.  It does not change the fact that the program does not allow buyers to get a refund for duty and tax overcharges. Etc... Etc...

 

On the other hand, at the end of the day, many Canadian (and other foreign) buyers are now given an opportunity to buy some items from the USA, opportunities that were not available prior to GSP.

 

We do not live in a perfect world, do we?

Message 6 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

Hi Everyone,

Please remember to keep comments and questions about the GSP on the correct boards. I would like to keep this thread active as a note to other members that GSP "gripes" should be posted on the US boards.

Thank you!
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Message 7 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

I have been seeing some posts on the US selling board from Canadians lately.

 

Keep them coming, it's the only way to alert US sellers, many of whom still do not know how unpopular the GSP is or even if they are enrolled in it.

Message 8 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

"We do not live in a perfect world, do we?"

 

No, we do not.

 

However, it is usually best to learn from mistakes.  Example: Beta-version of games.  Tested out.  Fixed. Re-tested. Etc.

I don't think that is happening here, is it? There are still a LOT of sellers using it improperly. So what improvements to the program have been made since it was introduced? Why are sellers still allowed to use it on items below import thresholds, let alone 'practical' thresholds?

Message 9 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

"There are still a LOT of sellers using it improperly."

 

I totally agree with you and blame eBay for not making a concentrated effort to minimize the problem.  It would not be that difficult to write some code in the listing form rejecting the use of GSP if value is under a specific amount (eBay says $50; I would suggest $100).


However, eBay has totally ignored those suggestions until now.  All they see is more American sellers using the program and generating more sales on which eBay gets a fee.  Not easy to fight the profit they make and convince them to take a bit less..

Message 10 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

There has been an alteration to allow sellers to exempt Canada from GSP shipping on GSP listings.

 

Unhappily, by the nature of things, only the more sophisticated sellers are likely to be aware of or able to understand this variation, and they won't be the majority of people using the GSP anyway. Clearly it will do nothing for those who don't know they are enrolled. The rest will probably regard shipping to Canada with the irrational fear and loathing of international shipping common to so many US ebay sellers. (In fairness, a large number of UK sellers are equally parochial.)

Message 11 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'


@dmil8030 wrote:

 

 

Hello 'micaylah',

 

.... <<an agenda to keep the GSP on the right side of the border and not where it really matters.>>

 

 

What side is that?  The Global Shipping Program does not affect American buyers purchasing from other

US sellers.  For that matter, many American sellers have no idea they are 'enrolled' in the program.

These are the sellers who have long known there are other countries in the world but they choose not

to ship outside the US.

So a large US company thinks it's a stroke of brilliance to have found a way to get all those American items

around the world without the reluctant sellers ever having to ship internationally:  Set up a dispatch center

in Kentucky.

And all the mess that goes along with it, well, it is the international buyer who puts up with and pays, not

the American seller or the large US company.

 

It really doesnt take much knowledge to ship internationally, let alone to Canada. These days it's even easier to ship with technology doing the work for you. What the GSP does is actually complicate things. It's like micro managing a child. Gives them no room to develop their own knowledge and naking their own choices. This is not the ebay of even 5 years ago.

 

Especially when it comes to import charges. PB doesn't know an accurate import charge from adam. And I still fail to understand why PB insists on opening random packages.

 

On the few occasions I have been on the receiving end of the GSP and it arrived in suspect packaging; I photographed it and sent it to the Buyer. On the 3 occasions that I have used it (before I knew better), 2 said that was not their packing material. The third apologized for the packaging and used it as a learning experience.

 

In my opinion there is no 'right' side because the program should not exist.  There was a perfectly good

system -- USPS -- in which low cost (First Class) mail could provide Delivery Confirmation, and even

heavier and more expensive items were still delivered more quickly and usually cheaper with Priority.

 

Agreed.

 

But with so many people here (invariably people who rarely buy at all) popping up to proclaim all the

varied instances in which they believe the GSP to be the best option, not only will the GSP never ever

go away but it will not likely change or improve.

 

It will with Buyers running. If you google "ebay forums" or "ebay GSP forums" outside of ebay, it's not pretty.

 

If, however, people were to post to the US Discussion boards on ebay.com and alert the sellers there

to the great fury induced by that program, it may offer Americans a more realistic understanding of how truly

awful the program is and how much more beneficial it will be for everyone to go solely with the more reliable USPS.

 

But that's just my opinion Smiley Wink

 

Good points

 

 

 

 

 


 

______________

One does not simply buy. One eBays!
Message 12 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

I am a US seller and if not for my International Buyers posting on the US site I would hae had no clue as to this GSP program for two reasons:

1. I do not use it and never will so when it came out I never even paid attention to the program

2. I was only reading US Sellers complaints on occasion. What perked my interest was the "confiscating" and reselling of items that the GSP center was deeming undeliverable or items that could not be shipped to another country that I knew could be.

I was shocked to discover "Art" or Guitars" or Certain clothing with Fur was being confiscated and resold on eBay by a company that is partnered with PB and eBay

I was shocked to hear packages were being opened and repacked?

I was shocked to READ that fees some buyers were paying for duties, taxes and tariffs appeared to not only be unrequired in many cases, but also possibly not being paid to the entities the money was being collected for when those taxes or customs fee's were not required?

Then after digging around and reading the buyers terms and conditions pages on your ebay sites because I do not see the buyers terms and conditions on the US site I was shocked even further at all the legal mumbo jumbo and the talking in circles...they cover themselves legally every way they can and the buyer is really the one eating it.

This program is nothing exceot a profit making service. It would not exist if profits were not had to be made plain and simple. Shipping as a small seller, heck shipping period should never be a profit making scheme. If my buyer pays me and for some reason shipping comes to less I refund the difference. I have felt guilty in the past when postage was even 50 cents less!

To boot why would any buyer pay double shipping costs? You buyers are paying for the cost of us US sellers to shlp your item to the US center...that's one postage fee, then you pay again to FedX for the international shipping costs and all the other fee's they tack on that cover the following costs for PB and GSP:

International priority shipping" (or "Shipping"): this Program Fee consists of charges associated with the parcel processing and shipping services described above and is comprised of the following variable amounts: your Seller's shipping charges to ship your order to the U.S. Shipping Center; third party international shipping charges to ship your order from the U.S. Shipping Center to your designated delivery address;

fuel surcharges; charges for selling, general, and administrative expenses, hardware, software development and licenses, operations, and hosting by Pitney Bowes;

charges from third party parcel processing service providers and for the management of the parcel processing service providers and related software systems;

charges relating to the management of insurance for lost or damaged items; charges for operational expenses associated with short-term loss recovery and the management of variances between the quoted Shipping amount and actual costs; and any referral fees paid by Pitney Bowes to eBay for referring you to the Program.

"Import charges": this Program Fee consists of charges associated with the customs service described above and is comprised of the following variable amounts: sales, goods and services, and value added taxes, duties, tariffs, excise taxes, and other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation

(but excluding income taxes) ("Commodity taxes"); third party brokerage fees (including advancement and disbursement charges and customs brokers handling and filing fees); penalties

(but excluding any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on you by customs or tax officials after a GSP Item has successfully cleared customs and been delivered to, or made available for pickup at, the delivery address that you specify); classification charges associated with the assignment of a Harmonized System ("HS") classification code;

charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN); and operational expenses associated with short-term loss recovery and the management of variances between the quoted Import charges and actual costs.

Note: at eBay's discretion, applicable classification and export compliance charges, third party brokerage fees, and operational expenses may instead be included within the Shipping amount that is quoted to you.
Message 13 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

It's a huge list of fees but they only total about $5 per item. Not $5 per fee but $5 per package shipped. That is actually cheaper than the $10 collection charge Canada Post or UK's Royal mail would add on to any taxable package where there is money payable.

Message 14 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

There is no way they are paying less to a 3rd party shipping co for the international shipment, payment to seller for their shipping cost to the KY shipping center and then customs taxes etc......not possible.

 

USPS prices are way cheaper! FedX is costly no matter what you want to say and that can be easily proven just by comparing one item and different services prices....

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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

There is no way they are paying less

 

Less that how much. Less than what?

 

I have seen ample evidence that very heavy items can be cheaper sent through the GSP than sent by USPS PMI.

 

It needs the right combination of modest value and high weight or volume.

 

Australian customers do not even need the modest value, as the import tax threshold is about $1000.

 

 

Message 16 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

Hi Everyone,

Another reminder:

Please remember to keep comments and questions about the GSP on the correct boards. I would like to keep this thread active as a note to other members that GSP "gripes" should be posted on the US boards. This is not the place to discuss issues or concerns with the GSP, please refer back to the two threads Kalvin has posted.

Thank you!
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Message 17 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

I have been seeing more GSP complaints on the US boards, so remember, it's the US sellers you want to post gripes to, Canadians already have their opinons about the GSP.

Message 18 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

bump

Message 19 of 29
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Canadians, Post your GSP gripes on US ebay, it's now 'Selling'

It's the US sellers you what to complain to, so keep posting on the US boards, Seller Central is best but turnover is very fast so just keep those complaints coming.

 

Very few sellers read the boards at all, but you have virtually no chance of any US sellers reading a Canadian discussion board.

 

 

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