To be fair, if the seller had sent the item directly to you rather than through the gsp and delivery confirmation said that the item was delivered, ebay would likely rule in the sellers favour in an item not received case. Otherwise, every buyer could say that they didn't receive an item even if del confirmation said they did.
If I were you I would continue to fight this and keep talking to people at ebay to find a solution. There's a couple of things that I might do in your situation...
You should file a police report. Tell them that you realize they will not investigate it but if a package was stolen from your porch, that is a crime and you need a case number to show to ebay. According to other similar cases that I've read about in the U.S., this makes the theft more legitimate in ebay's eyes.
The same $750 rule applies for sellers...a signature isn't required unless the total is $750 U.S. or more. However, I was always told that the total includes the amount spent on shipping so if you paid $720 plus $35 than I would think that a signature would be required in order for them to prove delivery. A buyer is covered by the same money back guarantee when they use the gsp as when the seller sends the item directly. According to the MBG -
"We require proof of signature to confirm delivery for items with a total cost of $750 or more."
That doesn't really say that shipping is including so perhaps that has changed. To find out for sure, you could phone ebay and without getting into your particular situation, ask if a signature is required for an item that is less than $750 but over that amount once shipping has been added in.
Also, it is ridiculous that they say they can't find out who the carrier is. There used to be gsp specialists at ebay but they may not have them anymore. If they do, they should be able to find the answer.
Or try contacting Pitney Bowes. The following contact info for PB was posted on this forum a while ago. I've never used it myself so can't guarantee that it is accurate or that it is still available.
"For Pitney Bowes customer service regarding GSP issues, you can email PBISGSPCS@pb.com to reach the GSP Customer Service group. Or you can call 1-866-235-9627, and press 1 to reach the same GSP Customer Service group."
If you can find out the carrier and a non gsp tracking number that the carrier used, then that might help to find out if the package was delivered to the right address.
All of this requires some legwork. I'm sorry that I don't have an easy answer.
w~~_7.JPG "pjcdn2005"){kind=avatar}
