Buyer Central

Order cancelled yet no refund was received.

I committed to buy a GTX 1080 graphics card last night but accidentally requested a cancel before I sent the payment. I sent the seller a message saying I still wanted to buy and then sent the payment. When I woke up this morning I received an email ...

Resolved! Order cancelled no refund

I just ordered an item 2 days ago and cancelled it 5 minutes later. I got a notification in my email the the seller sent me a refund back to the original payment method (visa debit) but it didn't show up in my bank. I am quite upset as it was all the...

Import Fees on one item, but not another?

Why am I seeing import fees to ship to Canada on one item, yet not another? Both items are being shipped from the U.S.

Used item and import charges?

Hello, have two questions here, A seller puts up an item and says nothing about whether the it works or not. However the seller sets its item condition as 'used', so is it safe to assume that it will work? But if it doesn't then can I return it? I no...

Do i call PITNEY BOWES for gsp tracking number?

Bought a car part out of the u.s. and the tracking fell off the map after their Kentucky hub. If memory serves me correctly I need to call Pitney to furnish me with a tracking number for the Canadian leg of the remaining shipping process right? Thank...

GSP To Canada - Shipped To International Destination

Hey everyone, just need some help. I ordered something to Canada from the US that got shipped out on the 25th. As of Saturday, it's been at "Shipped from the Global Shipping Center to International Destination". My question is, will it update again, ...

Resolved! help with seller

I bought an item on December 27 about 4 days later the seller messaged me saying she was refunding me my money back and if i was still interested in the item try buying it back after the new year. So on January 7 i bought it again and again 4 days la...

Comment on Ebay Global Shipping service

Canadians buying from the USA are being ripped off by ebay global shipping service 1stthe cost is 40 % higher than using USPS 1st Class international2ndThe time it take to get here, 10 days longer than USPS 1st Class international3rdThe BIGGEST RIP O...

Classy eBay seller (vermejo)

Just wanted to say thank you to a very classy eBay seller called vermejo. He was selling Olympic medals I wanted but I needed to get them to my house within a short period of time. Since he was in the USA and I was in Canada the transport time was to...

Shipping Costs to Canada

Consider to shop LocallyEbay sellers have gone crazy on there shipping cost to Canada,Example ie: I was looking to by a rear motorcycle tire from a seller bought through in the past and the shipping cost have triple.Why,i asked few friends they said ...

Global Shipping from US to Canada is an Environmental Disaster

So here is the scenario, I purchased phone from a seller in San Jose California. The seller shipped next business day and the phone went to Cincinnati Ohio. Then it was shipped to Erlanger Kentucky where it wallowed for three days with two different ...

Received broken item; will need to be sent overseas for repair. Who's liable for the shipping costs?

I purchased a watch from an Ebay seller (watch was advertised as brand new and it came intact with original packaging), and received it in the mail a few days ago. I have worn the watch continuously since receipt, and the watch's movement is broken a...

comter offer

i counter offer nut did not commit to buy can you tell me if the seller has the right to ask you to pay when i counter offerd and chnged my mind i dont feel this is fair and sellers should be told when some one commits to biy thats when you have the ...

Resolved! Buyer's ethics

Hi, This is my first time posting and I have a few things weighing on my mind after reviewing a few dozen posts. I have recently made my first online purchase and patiently waited until the Estimated Date of Delivery before taking action. I'd contact...

Rip off shipping charges by e bay

I bought an item for 99p (UK) and paid 13.33 pounds for the shipping. (What did I know perhaps it cost that amount to ship to Sweden) I received the package and noticed the actual shipping cost was 2.90. I contacted the seller over the charges it see...

Outright Fraud by a Seller - Why is there no option for this? Why can't I contact a real person?

I purchased an item whose dimensions and weight are: Width 5.9 inDepth 7.9 inHeight 3.4 inWeight 7.92 lbsWhat was shipped to me is a standard sized (8x 11 x 1 , less than a pound ?) yellow envelope that clearly is not the item that I ordered. This is...

Trying to Purchase items???

This morning I purchased 4 items from a seller. Everything worked fine. When I went to pay, nothing shows up in items purchased. It's like I never hit the buy it now. I know I did. Because I tried again. Anyone else experiencing this?

Canada Customs Duty Rates, Tariffs and Taxes

I found we are paying Import charges i computers ect.under Category 5 we do not have to list all are duty free !!!!!Category 5Audio and video cassette recordersAudio and video tapesAntiques (must exceed an age of 100 years)BreadmakerCalculatorsCamera...

Resolved! Conversion rate when paying

Any tips on how to sync the Paypal currency conversion to Ebay one? I bought an item and got a nasty $50 surprise when Paypal used a 0.77USD exchange rate.

Trickery

Is it just me or is there many sellers out there that are starting to try and trick people by adding a under $10 item to their listing but posting their listing as that price. With a large item in the picture wich is the main listing item .thinking y...

Resolved! Seller removed from Ebay

Hi! I had a question about what to do it the sellers I bought items from are removed from Ebay. I've looked around and I'm not sure what the best course of action is. I've paid but my payments are all pending on Paypal. This is what my listings say: ...

Received ebay item not meant for me

Hi all. Got an item I did not order from Pitney Bowes which is always the path takenby a US purchase going to Canada.There is an LPKEN sticker in the back.Any suggestions?

Resolved! beware false warranty claims

I purchased a nexbox from ebay store because they offered 6 month warranty on it. The power supple died on it around 2 months and I have contacted seller several times. The refuse to honor the warranty and also will not even respond to my emails so b...

Automatic Bidding Policy

I feel the automatic bidding system requires too much commitment. Bidders should only be committed to an already placed or winning bid. In my opinion: - You should be able to stop automatic bidding at any time. However:- You should be committed to yo...

Resolved! Seller beware

Wow- I won the auction, and 1 minute after winning- seller cancelled. It was a risk for them, and a great deal for me. No recourse in situations like this for sellers. Not right. Listing for auction is an assumed risk. Emailed seller politely reque...

Promo Code for Ebay Bucks Not Valid ~ How to Fix

I recently tried to pay for an ebay item using my ebay bucks & to my frustration, the code supplied by ebay to me was deemed unvalid.I tried all types of work-arounds which were ineffective:(1) Typed in code instead of using copy & paste(2) Used a di...

Resolved! Luggage from china

Has anyone who bid and won a auction on eBay for a 3 piece set of luggage ever received your purchase delivered in Canada from China.I have won or bought over 25 sets and have never seen one set delivered as promised by seller.

eBay non-Specialist Customer Representatives can't help you

It's in the script, no choice, they are not meant to help you. The only chance you got is if they bring in someone called a "The Specialist". My experience - won an auction item, money was proven to be removed from my account (thank-you PayPal), sell...

Resolved! Where is my returned item? Need updates on it but I can't find it....

Hi! I recently returned an item that I purchased using eBay's return/refund system. Now I want to check the status or check if there are any updates, and I just can't find it... If I go to "purchase history", it's not there. Tried a few other links i...

Can a seller cancel an order after it has been negotiated and paid for?

Hello all,Here's the situation...I have paid (C $273.39) for an item from a seller and have now received an email from the seller that they are not able to fulfil the order. The excuse is that they have "ran out of stock in Canada". They are now aski...