Buyer Central

Seller change the invoice from free shipping to charged shipping

The seller offered free combined shipping and to qualify made the rule that you made the purchase up to 200US$. The seller sent the invoice on 24th January at 4.27pm with free shipping but later made the changes and refuse to offer free shipping. The...

leaving feedback

So i bought something from china took about 25 days to get here than The bag was empty with a rip in it looks like it had water damage etc. so I contacted buyer they sent me new one got today about 15-20 days now so around 40-45 days it's been i can'...

Resolved! Something weird is going on with China Post

I ordered two items on the same day. One was shipped January 7th and the other on January 8th. I got the first one a week later. It is now January 23rd. I checked the China Post tracking and it is still at "Exchange Bureau in Guangzhou, have been exp...

Resolved! USA Expedited Shipping (USPS Priority Mail Medium Flat Rate Box®) to Canada

Hi, I want to purchase an item but in the shipping description it only saysship to "United States"service: "Expedited Shipping (USPS Priority Mail Medium Flat Rate Box®)" I am in Canada, if I purchase this item what will happen ? Will the package eve...

Canada Post at it's finest :(

I have a item on the way. I live north of Saskatoon.My trackingDate Time Location Description Retail LocationSignatory Name2017/01/2210:05EDMONTON, ABItem departed 2017/01/2208:23WINNIPEG, MBItem arrived 2017/01/2108:13SASKATOON, SKItem departed 2017...

pictures of postcards after auction is over

I bid on a lot of postcards and lost pictures overlapped a bit so hard to recognize specific locales ,asked seller if he could send me pictures of requested postcards{4} and EBAY BLOCKS IT.auction over what is the problem????

Paying for an item with paypal and being unable to do so.

Maybe somebody can help me here. I saw an item that was for sale in the states and I live in Ontario, Canada. So I clicked on the buy now and it took me to the checkout but when it did the paypal option for it was greyed out and the message in red sa...

EBay has started supporting chinese scammers

I have now been scammed twice due to trusting these chinese scammers. Now i know how they exploit the system...1 .your package doesn't arrive, 2...you message them with regards to your issue....3...they very quickly get back to you and say we will se...

Items not showing up!

I have ordered several different items over the past year, all coming from overseas (china or that area) and they take well over two months to arrive or they do not show up at all. I have ordered items from Russia that have shown up within a week. Wh...

I was charged with import fees that were not listed

Few days ago I bought 2 items from the United States to Canada shipped by the global shipping center. I had no import fee on one and the other had a 10USD (13.14CND) import fee which I paid and was in the invoice. I looked at my paypal account today ...

Resolved! Seller is not responding to warranty replacement request.

Contacted a seller about an item before purchasing, assured that it had a 1 year warranty, it has failed and now they claim it only has a 6 month warranty and will not respond to my messages. Ebay customer help is so hard to navigate through. Help!!

Whats up with China ?

why is it taking so long to get items from China or sometimes you don't get your item at all ?

About Fresh Cut Flowers

I've been trying to find a place so that I can order flowers for a friend in another Province. When I check for reviews they're all abysmal. It just occurred to me that it might be possible to do this via eBay (where I'm more comfortable). Does anyon...

Billing currency

hiive just bought an item from a seller, i'm in canada, the seller is in canada, the currency says canadian dollars yet my credit card is charged australian dollars? this has happened twice now.

Need some advice re purchase

I need to buy a USB 3 hub with on and off switches like this one. When I look on ebay most of the sellers are from China, Hong Kong or Malaysia, if I look at a large online retail seller (BB) they don't stock what I want but most of them are made in ...

Can't refund/file a dispute for an item that was never received?

I live in Canada and I decided to order a mousepad I found online. It looked to be a cheap knockoff or a really good quality mousepad. The shipper was from China and the seller positivity rating was above 99%. I didn't have an Ebay account at the tim...

Resolved! Bogus email?

Good Day All: I've waited to see if anyone else mentioned this but no one has. That in itself may be the answer. The Question is has anyone else received a notice supposedly from ebay asking us to sign a petition requesting fewer duties. I received t...

How can you contact ebay to resolve a problem other than by phone?

I want to contact ebay directly about a seller who cancelled an order after I paid without my permission. Seller did refund my money, but I want the item. I don't want to talk to anyone by telephone, I want to begin a resolution case in writing. The ...

US SELLERS SHOULD KNOW BETTER ABOUT EBAY'S GSP: TWICE THE COST AND TIME COMPARE TO DIRECT USPS!!!

Could you please tell me the advantage for US seller to send through ebay's Global Shipping Program, compare to send through directly with USPS international packet with tracking number? This seems a big scam from ebay: double shipping price and almo...

Resolved! When leaving feedback for a refund INR how many stars should i rate?

In general i always like to leave positive feedback for sellers when i get a refund when i haven't received an item. I have been giving 5 stars all time time when i have been refunded for the INR. But i feel like i'm not being honest in my feedback a...

buying as a guest then registering

Hey everybody. So I just bought something as a guest and now I registred with the same address I used but cannot find the item in my order history! Do you know how I can add it, so that I can have information about my order? I have the access code th...

Seller says item is in transit but tracking number says different

I bought an item last Wednesday (my first one) and things seem to be off to a bad start. The same day I purchased it it said my item has shipped and I got a tracking number. Even today when I checked it it just says shipping information sent to Fedex...

Is there a way to get all information about purchase in one location?

When i view orders I can see if feedback has been left but I can not see if I have made a note nor can I see if an item is coming due for eBay guarantee expiry or when I should be getting concerned about my items ordered and not received. For this I ...

Global Shipping

I am in Canada. I definitely will not use this Global Shipping again. It costs extra and yet the package seems to travel all over the place. I have one outstanding item that was ordered weeks ago. Tracking shows this item is still moving around the U...

Parcels from china arrive well outside the time allowed to claim under the guarantee

I have 6 outstanding parcels from China and Hong Kong that have not arrived within the guaranteed window. However this time is not realistic given the information I received from Canada Post and my previous experiences. How do we get Ebay to change t...

how do i get ahold of ebay to file a report

how do i contact ebay with a problem seller

SUGGESTION: Ability to Filter Seller Feedback by Specific Item / Product

Hello, Not sure if this has been suggested in the past but it would be very helpful if we could view feedback specifically received for a particular item / listing. This would help potential buyers to read feedback (e.g. regarding the quality / effic...

Guitar buying? or selling? what are the Rules now?

I think ebay should be helping here.. Reading on a forums .. Ive noticed fish and wildlife have taking the wood products on guitars to another level.. anything rosewood of any kind can not be shipped freely accross boders to other countries with out ...

I didnt get yet my order?

I didnt recieve the items i buy

PayPal and Ebay- Let us contact the legislator and ask for better consumer protection.

Dear People, Please be aware that PayPal frequently scams people out of their money. They say a refund has been made, although they actually didn't. See the screenshots below. They claim to have made the refund on the 27th, yet looking at my summary,...