item received not as described

[citzencane99]

Bought an item from China that was received and looks nothing like the picture.

I was in contact with the seller for months whom kept asking for pictures, which I provided. I eventually stopped communicating with the seller and went to my credit card company for a charge-back. 

Credit card company wants me to follow ebay's buyer protection process.

Buyer protection process doesn't show item I purchased that is in dispute - nothing filed with Ebay. There are no links or any way I can communicate the issue with Ebay.

Seller is unresponsive.

Help.

[pierrelebel]

While it may be too late to use the eBay protection program - since you did not file a complaint with eBay - you should go and file with PayPal.

However, PayPal may require that you return the item to the seller.