Community Member
Posts: 1
Registered: ‎05-09-2017
Accepted Solution
Hello, I ordered a ring that has not showed up...ordered in January...no refund!
[ Edited ]

I ordered a ring in January and it has not showed up yet.  I contacted the seller and ebay and was told to wait another 10 or so days.  I have paid for this with paypal and have been not too patiently waiting for it to arrive.  Now i see i got a notice saying that the issue is closed because i waited too long....  Just want the ring or a refund!!

Accepted Solution
Community Member
Posts: 8,824
Registered: ‎03-25-2003
Answered
in reply to darnunn1

Fourth time today I have posted this.

Not everything here will apply to you.

 


You have 30 days after that 'last estimated date for arrival' to open a Dispute with eBay's Resolution Centre, which is at the bottom of this page.
The first suggestion is to Contact the Seller. Don’t get into a conversation.
Just ask “When was this sent? What service was used? What is the tracking number?”
Don’t get into a conversation. You want either a prompt refund OR a tracking number that shows the purchase is in Canada.
Do NOT accept a replacement. It won’t arrive.
Do NOT close the Dispute until you have the product or the refund.
If you have already attempted to Contact the Seller,  skip that step, ask eBay to step in and Escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
 
If the 30 days have passed, go to your Paypal account.
You have 180 days from payment for this Dispute.
Find the transaction and copy the number.
The PP Resolution Centre is at the top of your PP account page under Tools
Same process basically, skip the Contact Seller and escalate to a Claim.
If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.
 
In future, read the feedback.
Don't buy from sellers with less than 98% positive (99% for Asian sellers)
Read the negative feedback , including seller responses, for patterns like slow or no delivery, poor communication, low quality, counterfeits.
 

Other Answers: 1
Community Member
Posts: 633
Registered: ‎02-24-2012
Answered
[ Edited ]
in reply to darnunn1

Since it's to late to file a "item not received" claim with eBay, you can log-in to your PayPal account and open a claim there.

 

You have 180 days (6 months) from the date of purchase to file a "item not received" claim with PayPal.