Community Member
Posts: 2
Registered: ‎05-08-2017
Accepted Solution
How do I contact a seller that I did not yet receive my product from over 2 mounts Adams
[ Edited ]

 Tried sending a message to a seller that I ordered a product from its over 2 mounts no product no news

 

adams

 

 

Accepted Solution
Community Member
Posts: 8,415
Registered: ‎03-25-2003
Answered
in reply to adamro_0

If you did not use Paypal (and this is one reason that you should) you may also find the payment in your credit card invoice.

Probably not with the seller's contact information though, so you would have to phone the 1800 number on the card and ask the customer service rep about a chargeback.

 

Paypal is usually easier to deal with. They give you Buyer Protection for 180 days from payment and have all the information they need already.

 

 

Other Answers: 1
Community Member
Posts: 8,052
Registered: ‎08-15-2012
Answered
in reply to adamro_0

Did you use paypal? Go to your Paypal Account and find the Transaction in your Account Activity. The seller's email will be there. Contact them, ask for a tracking number. If none is available, open an Item Not Received case and DO NOT accept an offer of a replacement. That rarely ends well for the buyer. Don't close your case until you see the money back.