Ebay won't let me charge shipping to buyer. Guess I'll have to ship it to them for free. This is BS!

[23quixotic23]

On the "send payment"  page, the shipping costs revert to blank no matter what I insert in there.

[23quixotic23]

After an insane number of trial and errors, I finally managed to send the invoice. Your IT department should be double-checking this stuff. Makes you look like idiots.

[aubreyclay56]

seems to me if you hit recalculate it screws everything up,try putting in what you want to charge for shipping then view invoice see if that works

[ypdc_dennis]

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@23quixotic23 wrote:

On the "send payment"  page, the shipping costs revert to blank no matter what I insert in there.

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do NOT hit recalculate -- it functions like a reset/do-over button

Put in the shipping and then view the invoice it will show what the buyer will see when you send the invoice.

[momcqueen]

It's not an IT thing. It's a user thing. 

As has already been mentioned, Recalculate does not mean what you think it means in this instance. Early in my history as a seller, I too made this mistake and found it to be very frustrating. Next time this happens, simply enter your postage amount and/or service options and then Preview before committing to send to the buyer.

Alternatively, if you have a Stores subscription and signed up for Selling Manager, you can alter your payment information on your Sales Record.