Community Member
Posts: 4
Registered: ‎05-09-2011
Seller not shipping the product

I bought an iphone in ebay and paid in full at the same time. However the seller is not shipping the item nor replying to any messages, it is alot of money. What should i do now i am very scared. Will ebay return my money. Thanks 

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Community Member
Posts: 9,290
Registered: ‎08-15-2012
in reply to papita905

If not ebay, then paypal will. 


When did you place the order? 


Has the Estimated Delivery Date passed? If so, open an Item Not Received case in the Resolution Centre. 

by papita905 on ‎02-13-2017 10:50 PM
I placed the order in 4feb since then its seems like he disappeared.i have all the msges i sent him. I am shocked and extremely scared because he is a top rated seller.
by mjwl2006 on ‎02-13-2017 10:56 PM
From what part of the globe?

Go to your Purchase History and look for your Estimated Delivery Date. When is it or was it supposed to arrive? Open an Item Not Received case as soon as that date has passed.
by papita905 on ‎02-13-2017 11:02 PM
The expected delivery date is February 14-22 he is in the US. On the purchase history it shows that it is paid which i have the statement for.howerever it shows its waiting to be shipped.
by mjwl2006 on ‎02-13-2017 11:17 PM
On eBay, you can open an Item Not Received case Feb.23. I'd do that as soon as possible. PayPal may allow you to open one sooner.