Community Member
Posts: 2
Registered: ‎03-03-2017
Shipping changed

I won a bid for a small item tagged free international shipping - in both the listing and the seller information. After I won the bid, the seller tagged on a shipping charge higher than the cost of the item. There is no option to choose free shipping on the payment page. All the  listings for this seller are tagged free shipping so I suspect minor fraud here. There is no option to report shipping charge manipulation on the Report Item menu. I want to report this to Ebay so other people don't get scammed, but it seems impossible to find out how. Is there a place to report this?

Other Answers: 2
Community Member
Posts: 2,563
Registered: ‎09-29-2005
Answered
in reply to rmmuldrew

rmmuldrew wrote:

I won a bid for a small item tagged free international shipping - in both the listing and the seller information. After I won the bid, the seller tagged on a shipping charge higher than the cost of the item. There is no option to choose free shipping on the payment page....


The only place you can rely on for actual shipping cost (without contacting the seller) is what is under the Shipping and payments tab.  And you are right, eBay does not have an easy way to report an item when the description section mentions a shipping cost that does not match the actual shipping value.

 

...

 

eBay can also be at fault for the way some things are displayed, For items listed on ebay.com you can see "free international shipping" -- when all it means that a seller located outside the USA (an "international" seller) has free shipping to at least one country outside the USA.

 

For example:

a listing by a Canadian (me) on eBay.COM with free shipping (but only to Canada) can display as

 

capture8177 search.jpg

 

capture4402 detail.jpg

 

Dumb. But ebay.com is American-centric.

 

-..-

Community Member
Posts: 8,229
Registered: ‎08-15-2012
Answered
in reply to rmmuldrew

What does the seller say if you ask them to explain their actions?

 

I would take that answer and call ebay Customer Service.

 

Your options are as follows:

(a) coerce the seller into honouring their actual promise and pay

(b) begrudgingly pay the shipping and leave appropriate feedback when recieved

(c) ask for a cancellation due to his change of terms

 

Regardless, if you want to complain about the seller and the policy violation, you'll have to call Customer Service to do it.