Community Member
Posts: 156
Registered: ‎02-23-2012
Accepted Solution
Where's my saddle?

Hello folks.  Another smoke filled day in B.C.   I have just spent too much time trying to find a phone number to contact eBay but did not have any luck.  My situation is that I purchased a parade saddle from a seller from the U.S. back on July 7.  It was to be shipped through the Global Shipping program, ugh!  I received a message once the saddle was shipped by the seller but that is the last I have heard any thing about it.  Usually I would receive a message from Global that they received it and another once it has left their facility but I have received no messages from them at all.  The tracking number has not worked from day one.  I contacted the seller and they are away and so I'm left here with no way to find out what is going on.  Buyers should have a way to contact eBay over problems like this but they have made it impossible to contact anyone.  I have had nothing but problems with eBay as of late and eBay is not being helpful at all.  Any advice pertaining to this matter of the missing saddle would be greatly appreciated.

              

Accepted Solution
Community Member
Posts: 5,569
Registered: ‎08-29-2005
Answered
[ Edited ]
in reply to mpit7628

Horse tack seems to be a high fraud category.

My SIL is a senior barrel racer in Nanton and her FaceBook is constantly posted with theft reports.

 

I'd open an Item Not Received Dispute, without trying to go through either the seller or Customer Service.

The Snap Ship page has a banner headline about wildfires and how they may delay shipments in BC.

We're planning a trip to Calgary this month and have been watching the news for open routes.

 

Remember to say that your saddle was shipped through the GSP.

 

Worst case, you get the refund and the saddle arrives the next day.

 

 

On the other hand, I think someone has a phone number for Pitney Bowes. pjcdn?

 

Other Answers: 2
Community Member
Posts: 2,902
Registered: ‎09-29-2005
Answered
in reply to mpit7628

Email: global.shipping.support@pb.com  and see if they've handled the saddle yet.

 

Community Member
Posts: 8,932
Registered: ‎08-15-2012
Answered
in reply to mpit7628

Has your area been directly impacted by wildfires? Canada Post has a banner running on top all their pages talking about mail re-routing in BC.