i received and item that was damaged how do I go about reporting it

rpar1592
Community Member

I bought an item from a seller on ebay and item was damaged when it got here the seller wanted me to start a claim on ebay how do I go about reporting this item

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i received and item that was damaged how do I go about reporting it

Boy what a dumb seller!

He is asking you to damage his selling account instead of handling between you two.

Sigh.

Go to Help and Contact. Up there on the right top of this page.

Scroll to Resolution Centre.

Click on Item Not As Described.

 

You will be asked to contact the seller.

You have already done that.

You will be told to return the damaged item to the seller with Confirmation of Delivery. If the seller is overseas this can be expensive.

When the item shows as delivered, the seller will be told to refund

If he doesn't, Paypal will refund you and go after him for their money. His selling account will have a black mark, his selling fees may rise, the number and value of items he sells may be restricted.

See what I mean by dumb?

 

You DO have to return the damaged item. Ask the seller if a photograph is acceptable. Otherwise Confirmation of Delivery is the only proof PP will accept.

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