For your problem, this is a member to member Board and no eBay employees come here.
On Monday, phone eBay, the contact is through Help and Contact at the bottom of this page.
On weekends you will get the call centre in the Phillippines and you may have language difficulties.
During the week you get Utah, and while the American reps are not as bright as the Phillipinas, they will be trying to communicate in their first language.
And if you are getting nowhere, ask for a supervisor.
