I know it's frustrating but you have to remember that these folks are hired off the streets, given a handbook and computer and expected to solve our problems. Not to mention they can barely speak English.
One other thing, I looked into this yesterday, eBay reps in the philipines are paid $300-400 a month US. That's compared to US reps that get $14 an hour.
Think about that. Can you live on $300 a month?
RIP Jann & Charlie Keller. You followed each other to heaven too soon. We miss you both!
Be nice to other people! You don’t know what’s going on in their life.