Community Member
Posts: 18
Registered: ‎04-23-2015
How can I find an order?

Greetings,

 

I received a delivery notification from Canada Post saying "A package from PITNEY BOWES ECOMMERCE (CANADA) is available for pick up". The order confirmation number is LPKEN000000234145515. Is it possible that this package is from eBay?

 

Canada Post can't find the item, so I don't know what it might have been.

 

Thanks,

Shane.

Other Answers: 4
Community Member
Posts: 9,297
Registered: ‎08-15-2012
Answered
[ Edited ]
in reply to cshanegoodman

Considering now the additional information that you supplied, I'll tell you this: there is no mystery. 

 

The item is Delivered, not missing. It has been received by its rightful owner. Probably another Flex Delivery user at the same location as you use. 

 

Staff at that postal counter probably supplied incorrect information to CPC that led to the Notice being sent to you in error. 

 

That's the most logical explanation that comes to my mind. Canada Post didn't suggest that possibility to you? It makes them look a bit careless but not so shady as having completely misplaced a parcel that you didn't even order. 

Community Member
Posts: 3,025
Registered: ‎09-29-2005
Answered
[ Edited ]
in reply to cshanegoodman

cshanegoodman wrote:

I received a delivery notification from Canada Post saying "A package from PITNEY BOWES ECOMMERCE (CANADA) is available for pick up". The order confirmation number is LPKEN000000234145515. Is it possible that this package is from eBay?

 

Canada Post can't find the item, so I don't know what it might have been.



Did the notice specify which P.O. location to pick up at?

And when it would be available for pickup?

Community Member
Posts: 9,297
Registered: ‎08-15-2012
Answered
[ Edited ]
in reply to cshanegoodman

Canada Post Delivery notices (by email) with an embedded link to click that lead to a package that doesn't exist are a re-occuring phishing scam. Please say you didn't click any embedded links in your message. Are you certain it was a 'delivery' notice and not one merely confirming 'shipping details'? That doesn't appear to be a valid tracking number but it might be a paypal order transaction number for a purchase. 

 

Notwithstanding that possibility, is it likely someone is sending you a gift? Like, was it a card you got in your mailbox? Maybe ask your neighbours if they are missing an expected order. 

 

Did someone else from your household order anything online? Do you leave your devices logged in? 

 

Do you have a common name that is likely to have 234 similar email addresses associated with it? 

 

 

Community Member
Posts: 8,954
Registered: ‎03-25-2003
Answered
in reply to cshanegoodman

Did you order anything from eBay?

From a US seller who uses the Global Shipping Program?

 

I received a delivery notification from Canada Post

The easiest way to find out the answer is to go to the address (your local postal outlet) and hand them the delivery notice.

 

EASY.png