Global shipping

gofast10
Community Member

If I paid a set price for Global shipping, why was I charged $36 upon delivery?  I will never purchase using Ebay's Global Delivery service again.

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Global shipping

Usually they will charge you custom when you paid for the item/shipping, see if that is the case, if it is then bring it up to eBay.

Seller should think hard before using eBay Global Shipping, the information provided using Global Shipping is often incomplete and erroneous.
Was last purchase the seller used Global Shipping:
1. no detail information of shipping address, it only states the city and once they delivered to said city, they marked the shipping as "Delivered"
2. the shipping was marked "Delivered" yesterday, still haven't seen the item today
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Global shipping

Did the original listing, available in your Purchase History, state "No additional import charges at delivery"?  Some sellers still do not know that they are signed up for the GSP.  It's possible your seller is one of those and that your purchase was sent directly from the seller to you, instead of being shipped to the GSP centre in Erlanger, Kentucky.  Have a look at your receipt for the $36 additional charge.  Who was the sender?  Are these charges for customs clearance and taxes by the courier company?

 

Other posters here may know the next steps better than I do.  If no one else responds to this post, try posting on the Buyer Central link on the Selling Discussion Boards - click on "Community" at the bottom of the eBay page.  But here is my advice, for what it's worth:

 

Get all your documentation, the listing number, receipt for extra charges, etc., together, and call eBay.  Ask for a GSP specialist.  Do not try explaining this to anyone else.  The CS reps do not even understand that there is an ebay.ca, never mind all the intricacies of the GSP.  I have never had to try to claim money back under these circumstances, so I hope you get some additional advice here.

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Global shipping

You should have not been charged on delivery.

 

Did the seller send the package to you via GSP or did they mail it to you directly? That's one way the seller can screw things up.

 

You need to make your complaint to those in charge of the GSP program and see about recovering the GSP fee you paid.

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