Registered letter still not here

[stanley613]

I have two letters with items I purchased through Ebay and they sent them registered with tracking.  I have the tracking numbers and have attempted to find out what is happening to them and all it says it has been sent to Canada on September 5, 2017 and nothing else, I have tried Canada Post Tracking and all it says the tracking numbers are not in their system.  Both these registered letters came from Israel and it has now been over 18 days since they were sent to Canada and there has been no further updates what do I do?

[stanley613]

Forgot to add one more comment and that is the seller keeps sending me emails asking the same thing I am why tracking is not being updated and that the wait time is way to long.

[momcqueen · Accepted solution]

Frankly, the seller shouldn't be emailing you for this reason as it is clearly causing you to worry. That is the very height of unprofessional on the part of the seller. If the order(s) is delayed, it's the seller's job to ascertain the reason for that, not a task of the buyer. And registered mail isn't suitable for parcels coming into Canada, it isn't tracked by Canada Post, if I am to rely on what I have read. 

What to do? Nothing. Check your Estimated Date of Delivery and if it has passed, open an Item Not Received case(s). If and when the items do arrive, use paypal to send money back to the seller. 

[dutchman48]

Registered mail coming into Canada from overseas is a joke. You can't track it in Canada and the last one I received took 62 days to arrive.

Customs and Canada Post are so backed up with items coming from overseas due to all the drugs coming into Canada by mail.

They will arrive but will take some time. If you feel uncomfortable waiting past the 30 days, you can file an INR through Ebay after 30 days and you have 180 days to file with Paypal.

I filed on mine and when it finally arrived, I repaid the seller through Paypal money sent personal.

[femmefan1946]

It's been 13 business days (18 calendar days) since the seller sent it from Israel.

I'd allow 20 business days from the Middle East.

One reason Registered Mail went out of fashion is that it was slower than most services, since the item must be recorded at every stop.

If it was sent Air Mail, it should be in Canada soon, depending on the efficiency of the Israeli post office.

But once in Canada, it will not longer be tracked.

The seller cheaped out. EMS which is tracked internationally is three times the price of International Registered.

https://www.israelpost.co.il/npostcalc.nsf/Calculator2NOHE?OpenForm&mo=2&L=EN&menu=12&hidec=5

But that's the seller's problem.

If the purchase does not arrive by the last estimated delivery date, open an Item Not Received dispute in the Resolution Centre at the bottom of this page.

But it probably will.

PS Were the items philatelic? I find a lot of philatelists slow to accept newer shipping services -- particularly the ones that use printed labels instead of stamps.