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Community Member
Posts: 12
Registered: ‎10-02-2003
Accepted Solution

Addressee's phone number now required on paypal postage label?

Have had a problem printing postage shipping labels the last few days.  

The addressee's phone number is now required before label will print.

This is a first.

I now have to contact the buyer and get their phone number before I can ship their package.

If this is going to be the new rule, should buyer not be required to kprovide the phone number before the purchase is made

Community Member
Posts: 2,223
Registered: ‎09-29-2005

Re: Addressee's phone number now required on paypal postage label?

[ Edited ]
in reply to 2budds

2budds wrote:

Have had a problem printing postage shipping labels the last few days.  

The addressee's phone number is now required before label will print.

This is a first.

I now have to contact the buyer and get their phone number before I can ship their package.

If this is going to be the new rule, should buyer not be required to provide the phone number before the purchase is made


Work around: Use your own phone number. It's only used for problems at the delivery end. I've never had a call back using my phone number.

Community Member
Posts: 7,336
Registered: ‎08-15-2012

Re: Addressee's phone number now required on paypal postage label?

in reply to ypdc_dennis

Given the number of posts on this topic over the past few days, I see this is a big problem (or at least perceived as a big problem) for many sellers. But when I look quickly through my Paid and Shipped Sales Records over the past 90 days, I see my buyers have provided their phone numbers without hesitation in 99 per cent of cases. I cannot ever think of a time I have needed one and not found it. And I don't have it as a Seller Preference setting where it is also available by ebay. 

Community Member
Posts: 57
Registered: ‎02-11-2008

Re: Addressee's phone number now required on paypal postage label?

in reply to 2budds

No need to worry about the recipient phone #. The easiest solution is to put in 0000000000. That's what has worked for me.

eBay Employee
Posts: 4
Registered: ‎02-28-2017

Re: Addressee's phone number now required on paypal postage label?

in reply to 2budds

Hi 2budds,

 

The PayPal label platform problems are a known issue, and we are working with them to try to find a solution.  In the interim, you can find the buyer's phone number in the Sales Record for the transaction.  More details can be found at https://announcements.ebay.ca/2017/03/17/7958/.  Thanks for your patience!

Community Member
Posts: 7,336
Registered: ‎08-15-2012

Re: Addressee's phone number now required on paypal postage label?

in reply to 2budds
Thank you. We had figured that out days ago. But I suppose there are users who will go straight to the Solution.