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Posts: 2
Registered: ‎11-18-2013
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Calculate shipping cost button unresponsive on Paypal when trying to print shipping label

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Hello,

 

I am having problems printing a shipping label on Paypal.  I have entered all my necessary information, I click on Calculate Shipping Cost button, then a pop up window appears requesting the phone number for the Ship To address, once I have entered that, I proceed to click on Calculate Shipping Cost button but nothing happens.  I have tried using different browsers, Firefox, Chrome and Explorer and have the same problem.  The last time I printed a shipping label through Paypal was back in March and I had no problems.  Is anyone else having this issue?  I called Paypal and they said it is an internal issue they are working on resolving. This is frustrating,  the old classic site was simpler to use.

 

Thank you

Community Member
Posts: 3,025
Registered: ‎09-29-2005

Re: Calculate shipping cost button unresponsive on Paypal when trying to print shipping label

in reply to peterkat2020

peterkat2020 wrote:

I am having problems printing a shipping label on Paypal.  I have entered all my necessary information, I click on Calculate Shipping Cost button, then a pop up window appears requesting the phone number for the Ship To address, once I have entered that, I proceed to click on Calculate Shipping Cost button but nothing happens.  I have tried using different browsers, Firefox, Chrome and Explorer and have the same problem.  The last time I printed a shipping label through Paypal was back in March and I had no problems.  Is anyone else having this issue?  I called Paypal and they said it is an internal issue they are working on resolving. This is frustrating,  the old classic site was simpler to use.

 


I didn't have that problem yesterday.

 

Things have been completely restructured in the last 4-6 weeks.

 

Are you set up with paypal so they have your Canada Post's Solutions for Small Business (Venture One) membership number (or CPC commercial number)? Now needed if printing directly from paypal.

 

eBay discounts apply only if you use the Print Shipping Label link from eBay.  Using paypal directly will give you the discounts that your Canada Post membership has.

 

Comparison shopping:

http://community.ebay.ca/t5/Seller-Central/The-Canada-Post-ebay-paypal-shipping-shell-game/m-p/37587...

 

-..-

 

Community Member
Posts: 9,297
Registered: ‎08-15-2012

Re: Calculate shipping cost button unresponsive on Paypal when trying to print shipping label

in reply to peterkat2020

Have you entered the phone number without spaces, hyphens or brackets?

Community Member
Posts: 2
Registered: ‎11-18-2013

Re: Calculate shipping cost button unresponsive on Paypal when trying to print shipping label

in reply to mjwl2006

I tried your suggestion and entered the phone # without spaces and it worked!!!  That was the problem all along.  I completed and printed my shipping label.  Thank you so much for replying to my question.  Smiley Happy

Community Member
Posts: 9,297
Registered: ‎08-15-2012

Re: Calculate shipping cost button unresponsive on Paypal when trying to print shipping label

in reply to peterkat2020

You're welcome. It caused me no end of consternation as well.