The email is genuine and is probably generated by an algorithm when you make "more than average" PayPal claims.
I got mine today following a string of bad buying experiences and consequent claims. I was concerned about this even before getting the email.
One item never arrived ... so a claim. Another was not as described and although buyer and seller agreed to a small refund, buyer did not pay up as the clock ran out ... so another claim. Another was an item meant for Europe not very useful for Can/US TV .. but not disclosed in description.
There is no point in getting excited about such an email and no point in wasting PayPal staff's time contacting them about it. The email is more of an alert for high number of claims, a plea to be careful not to generate too many in future and a threat to withdraw buyer protection.
With my three problem purchases I was already wondering if eBay was worth continuing with ... even with buyer protection. When something never arrives, for instance, you lose about 2 months waiting before ordering elsewhere. My concern is the part of the email that says I might be denied protection if there's another issue soon.
So, I have transferred my cash out but not yet decided whether to cancel the PayPal account ... and that would also mean doing the same with eBay.
So whilst I do urge members not to overreact if they get this email, I do have concerns about the number of bum purchases and the need for continuing protection.
