Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Return label from US to Canada

Well I really screwed up & got an INAD today. Sold a chain which was marked 14K & I had purchased as gold from what I thought was a reputable person. Buyer tested it & it is not gold. It was sold for scrap price but was still around $600. Buyer opene...

Scam sites eBay doesn't shut down

Hello eBay, I would like to know why you guys allow systemic fraud on your platform and have for years. You got to know by now that these people out of India especially are selling fake items and are making up fake certificates of authenticityI spent...

problems with combined shipping

Hi everyone. Well I have had this issue for many years. Some customers can send me a request for an invoice and others can not.. Why? Is there an area on eBay that I can check to see if it is working or how to get it to work all the time..Your help w...

Resolved! Automatic feedback when buyer's pay... bug?

Hello, Last few orders, I left an automatic positive feedback on buyer's... I never configured this. I tried fixing it by changing the setting to "When buyer's pay and left positive feedback", but even with this option ticked, it still left an automa...

Resolved! Shipped eBay tracked Pkt to Australia - eBay tracking no. different from Can Post?

On March 26 I shipped via eBay labels a tracked pkt International to Australia. I just noticed that eBay shows it as shipped but the tracking number that eBay shows is totally different from the one that was on my label (luckily I wrote it down, it s...

Funds on Hold for 30 days After Positive Buyer Feedback?

I sold a card on ebay. Buyer paid, I shipped with tracking within one hour. Updated tracking to ebay. Tracking shows delivered, buyer reports they received the card and left positive feeback about the purchase. Ebay is now keeping my funds on hold fo...

eBay Labels - Item Lost in Transit

I had my first one of these today (item lost in transit by the USPS, Tracked Packet USA). I'm making this post in part because eBay has never told us how we're supposed to handle this, so I'm prodding devon@ebay to get us an official answer. I've ref...

Is the defect unavoidable for me?

I sold a pair of shoes with the light colored fabric tops and descovered that while they were waiting for their new owner the fabric has darkened in places. I sent a message to the buyer describing the problem and asking what they would like me to do...

Does INR cases close automatically?

Got someone who opened a INR and after back and forth he said he don't mind waiting over the time allowed and won't request ebay to step in. But he refuse to close the case and contact back. Dont INR cases close automatically after time if no trackin...

Ebay agents are so bots

I shared past month that ebay covered my refund on a item not received case where buyer had suspicious activities. I just got 2 cases from a same buyer so i contacted ebay about it to ask if i was under seller's protection against that buyer. I got t...

Listings arent showing under Price+shipping lowest

Hey everyone this is very frustatring and I cant seem to figure out why this is happening. My listings WILL show up just typing into the search bar (second row of senpai haven goddess 4) BUT once I search for Shipping + price lowest only my auction s...

Resolved! Possible spam message from Canada Post

I just received this email supposedly from Canada Post.Your package (I blocked numeber) from the USA is currently in transit and has reached customs clearance.To ensure a seamless delivery, we kindly ask for your assistance in settling the necessary ...

Is there a Platform Where I can control my Ebay & Etsy from? Multi-Channel Manager?

Ive spent countless hours over the past few weeks trying out dozens of platforms and I cannot seem to find one that has everything I want included. And if it does, its $1000+ a month. Can someone please inform me of a Platform/Program/App that allows...

Resolved! Still a restriction on selling N95 masks?

I recall back in the height of COVID that eBay put a restriction on the sale of N95 masks. However, it's still in effect today it appears. I have a large stock to move and I get the error "Because this item is susceptible to price gouging, it may be ...

Resolved! CP Expedited Lite - $26.86... WHAT!?

I typically charge a flat rate for Expedited Lite - since it's usually around $8 to most provinces and around $10 to NL.Only today, the Expedited lite rate that came up for NL was $26.86... that's a $16.85 surcharge in top of what I normally pay to r...

Listing removed by Artificial Intelligence !!!

Hello Ebay sellers, I want to share with you a worrying situation that I experienced today.I have been a small seller on Ebay for 20 years with a perfect record this morning I received an email from Ebay informing me that one of the CDs I am selling ...

Resolved! Ebay delisting my items again losing sales because of this

ebay has done it again its been two months since last time they delisted my items that time it was over a hundred (100) lost listings i had over 2000 listings --- it took me over a month to get them all back and listed again- new pictures etc undated...

Canada Post Expedited Shipping Label Ignores Ebay Dimensions Bug

Something is wrong with the interface between Ebay and Canada Post Expedited Shipping. As a result I was charged twice for shipping and the total cost of shipping was more than I sold the item for. Ebay sent me a friendly email that they will be char...

USA Shipping Labels Error AGAIN

I keep having this problem on and off and it's such a time waster.Having an issue again this morning. Anyone else? I tried all the usual tricks to get it working (clear cache, Incognito, bulk shipping, uninstall/reinstall, reboot). At this point it's...

Resolved! What T2125 tax expense category to claim Final Value Fees?

Can someone please let me know the correct Canadian T2125 tax expense category to assign Final Value Fees? The is a category called "Sales, Commissions and Fees" however that one is for Income and not Expenses. Thank you!

How do you handle auction lots of multiple pieces that you sell on eBay?

Hello Hopefully not a dumb question that has been asked 40 times.... Most of the stuff I sell on eBay is sourced from estate sales and auctions. Quite often I get lots that contain several items, of which some are unrelatedsuch as a music box and a b...

EBAY CHARGING TAX ON NON-TAXABLE ITEMS -CANADA-

It's frustrating- I buy and sell a lot of coins from the US and globally. I understand the logic of eBay collecting GST/HST- because the government is losing money. The issue is they don't understand Canadian tax/duty laws. There is no tax/duty on si...

Nothing to see here

Move along. Nothing to see here.

Canada Post Tracking Showing Incorrect Information

I had a buyer reach out to me about this, so I thought I'd post here about it. Canada Post's tracking on their website is currently showing the service from Flat Rate Boxes (or at least the extra small ones) as being "Expedited USA" on the tracking p...

Feedback required items stay on list

Recently I've had sold items stay on my Feedback Required tab after I've left the appropriate comments. When I try again I get "feedback already left". Can't say I've ever seen this before. Any insights on fixing it?

Seller here - Unfair ebay return/refund policy biased to buyer?

Wanted to understand from other sellers if you/they also have similar feedback/observations with ebay.Sold a player and this buyer opened a return request for reason being that player expects users to have paid subscription which he/she asked me to c...

Question re eBay and filing my 2023 taxes

Must be getting old, can't figure this one out! I'm using the numbers from my Hub - performance and sales reports - but can't figure out if I also get to deduct the amounts that eBay charges me to my credit card for store fees and labels when not eno...

scammer found do not buy his coins

hello ive been buying coins for years and the person that is selling counterfiet coins and has sold several in the past this is highly illegal in canada and is misleading people with false ads those gold coins the 1968 20 dollar gold piece and the 19...

Failed PAYOUTS

I have been a power seller for years and top rated. I have not received ONE CENT in 6 weeks from Ebay because of their issues with banks. I have called 6 times and it has been the poorest customer service I have ever seen. I have paused my 4200+ list...

How does the shipping supplies coupon work?

I have a basic store which qualifies for $35 per quarter. So if I want to buy envelopes and they show $58.62 for 100. Do I use the coupon at checkout and it would then be $58.62- $35 = $23.62??? Sorry never did this before.