w~~_7.JPG "pjcdn2005"){kind=avatar}
@pjcdn2005 wrote:That add to cart screen shouldn't be coming up for items on other sites at all. Raphael wasn't aware of it but is supposed to look into it. It has to be a fairly recent addition otherwise we would have heard about that problems months ago.
It's actually even worse than a simple "Add to Cart" button. I don't know whether you were able to see all the text on that earlier screen shot, so I've enlarged it and re-posted it here. U.S. buyers are being told they must use the cart in order to get seller discounts. This creates a double problem: (a) buyers are being told they can't use "Buy it Now" to make a multi-item order and (b) buyers will expect to get the advertised seller discounts if they follow the "Cart" route, which, as I've discovered, doesn't happen.
There's another problem on this screen, making matters worse (and more worrisome) for the confused buyer. Look at the text near the top of the order. It says: "You're almost done! Until you complete checkout, another eBay user may buy this item."
So imagine a U.S. buyer buying from .com, upon hitting the "Add to Cart" button and seeing the second item show up as "Item Not Available" and/or "This Item is Up for Auction". They will think that either someone else has just bought and paid for it, or the seller has reneged on availability. Personally, if I were that U.S. buyer, I'd be rather upset and angry at the seller or I'd blame the eBay Canada site itself, not knowing the problem was the other way around. And then I'd go back to familiar territory to buy.
I don't think that any but the most sophisticated U.S. buyer is going to get beyond this point without giving up in frustration. Trying to do so just creates a whole cascade of confusing and contradictory results.
An experienced and persistent buyer may realize that it's possible to make a multi-item order by paying for item#1, backing out, choosing another, paying, backing out, etc. etc., and then using "Request Total" on the last item to ask the seller to manually adjust the total. I doubt that most U.S. buyers who haven't been around for a long while on eBay would know enough to use that route. Newer U.S. buyers, who have only ever used the U.S. cart for checkout, may have no clue what to do, but give up and go back to the USA to buy.
The bottom line is: Checkout and payment should be click, click, click and you're done, no matter what eBay site you're on or where you buy from on eBay.
Sellers who rarely have multi-item orders may believe this isn't much of an issue. For those of us who do make such multi-item sales frequently, and whose main buyer base is in the U.S., it's an enormous problem.
Raphael seemed to suggest that this is a very limited problem, for a limited number of Canadian sellers. However, I think Canadian sellers in general should be worried -- will a U.S. buyer who comes to a Canadian seller like me, hoping to buy even 2 items, and leaves in disgust, bother trying to buy from any other Canadian seller? What for? Better to stick to the familiar old .com site. And I certainly wouldn't blame them.
@mjwl2006 wrote:I am absolutely not seeing it. Not at all. There is a cart icon on the top right-hand side of the page but when I click Buy It Now, I get taken to a page that says How Do You Like Our New Checkout? and no cart, only Proceed to Paypal. And that link goes to paypal. Is this screenshot legible?
It sounds as if you may only be attempting to purchase one item. You have to click on "Continue Shopping" once you've chosen Item #1, and then select a 2nd item before you will see the pop-up that directs you into the Cart. The "Continue Shopping" button is located somewhere down near the bottom right side of the screen -- another not so swift idea of eBay's, IMHO.
Are you certain you are logged into eBay.com, buying from a Canadian seller when you do this test? You may or may not see the same results I got if the seller is registered elsewhere. You can even try it with your own items, as if you were a U.S. buyer.
Or try it with some of my items if you like -- just don't progress to payment, or we'll both be in trouble. 
@rose-dee wrote:
@mjwl2006 wrote:I am absolutely not seeing it. Not at all. There is a cart icon on the top right-hand side of the page but when I click Buy It Now, I get taken to a page that says How Do You Like Our New Checkout? and no cart, only Proceed to Paypal. And that link goes to paypal. Is this screenshot legible?
It sounds as if you may only be attempting to purchase one item. You have to click on "Continue Shopping" once you've chosen Item #1, and then select a 2nd item before you will see the pop-up that directs you into the Cart. The "Continue Shopping" button is located somewhere down near the bottom right side of the screen -- another not so swift idea of eBay's, IMHO.
Are you certain you are logged into eBay.com, buying from a Canadian seller when you do this test? You may or may not see the same results I got if the seller is registered elsewhere. You can even try it with your own items, as if you were a U.S. buyer.
Or try it with some of my items if you like -- just don't progress to payment, or we'll both be in trouble.
mj is testing on her own listing. On the screen immediately after clicking on buy it now on your listings, I see "to buy more items add to cart" near the top of the page. It isn't necessary to scroll down. However, when I try to do the same thing on one of mj's listings the screen is slightly different and does not allow me to add to cart. I tested one of my own .ca listings and I get the same results as I do with mj's listings. The only difference that I see is that my listing and mj's listing are in Cdn $ and your listing is in U.S. $. From what I've heard, the U.S. cart cannot handle any currency other than U.S. so that could be why the add to cart info doesn't show up when our listings are tested.
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