Ebay's defect system is ridiculously flawed

[e_knny]

I sold an item to a user with no feedback. The item was paid for and all is good.

Some time later, I receive an email from ebays system saying that this user is suspicious, and ebay automically cancelled this transaction. This user is now "not a registered user"

Now I look at my dashboard...and I get a defect for this transaction. just wow. I get punished for a suspicious buyer, and for a transaction ebay cancelled automatically

[pjcdn2005]

You shouldn't receive a defect when ebay cancels the transaction for that reason so you should be able to get the defect removed

http://pages.ebay.com/help/policies/defect-removal.html

Automatically removed

eBay or PayPal instructs you to hold a shipment or takes action to cancel the transaction.

[e_knny]

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@pjcdn2005 wrote:

You shouldn't receive a defect when ebay cancels the transaction for that reason so you should be able to get the defect removed

http://pages.ebay.com/help/policies/defect-removal.html

Automatically removed

eBay or PayPal instructs you to hold a shipment or takes action to cancel the transaction.

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thanks, that page claims these defects are automatically removed every wednesday? well ive had this defect for a month now

having to call ebay's customer service who doesn't know anything  will just infuriate me even more!