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eWBNqp99CHcg~~_7.JPG "zee-chan"){kind=avatar}
I agree with you 'pj' -- I'd fight this one if 'jt' can stand being on the phone with eBay CS for hours. I too was under the impression that eBay can review messages between seller and buyer to determine what happened in cancellations.
I also think you might be right that cancellations that involve refunds are automatically processed, I suppose the point being that if the buyer has got their money back, the transaction is effectively closed. If a buyer hasn't yet paid, then there is the possibility they may still want the item (and are just slow paying for it). That makes sense, but who ever expects eBay to always be logical?
'jt' I really feel for you in your category, and the experience you've related is so unfortunate for you. You have such nicely displayed and listed items, and it sounds as if you establish a great rapport with your buyers, but there is that flightiness and irresponsibility to deal with in youngsters.
I'm sure those of us from the "old school" could come up with a lot of different reasons for it, but I personally put it down to a general lack of training and experience in paying attention, made worse by the instant gratification of various social media that chop conversation and language (and life itself) into quickly digestible bits. People can't read compound sentences anymore. There is also the element of "nobody's fault" thinking that absolves people from all personal responsibility for their actions.
Training and experience in paying attention was something that both parents and schools focused on when I was young, but not anymore. I truly don't think it's something that can be learned easily later in life.
So much for my lecture on social mores for today. 
@rose-dee wrote:
I'm sure those of us from the "old school" could come up with a lot of different reasons for it, but I personally put it down to a general lack of training and experience in paying attention, made worse by the instant gratification of various social media that chop conversation and language (and life itself) into quickly digestible bits. People can't read compound sentences anymore. There is also the element of "nobody's fault" thinking that absolves people from all personal responsibility for their actions.
Training and experience in paying attention was something that both parents and schools focused on when I was young, but not anymore. I truly don't think it's something that can be learned easily later in life.
So much for my lecture on social mores for today.
You know, rose-dee, you've hit the nail on the head, only you've expressed it much more articulately than I could have. With specific reference to your comment regarding the lack of personal responsibility displayed by so many of the younger generation, this was certainly evidenced by her response after I had clearly explained the purpose of the cancellation and the importance of retrieving my fees from eBay. She prefaced her statement that she thought she might have hit the "not agree" box with a ha-ha-ha and ended with an LOL.
I've had much, much worse transactions, but I was thinking of her and "her kind" this afternoon. I had this vision where after the older generations have passed on, the planet will be populated with people who can't read or write proper English, have no understanding of courtesy, respect or accountability and not even know that vocal cords can be used for communication purposes. I know I'm painting them with all with the same brush but I'm trying to see the humour in all of this. As well, I'm so grateful that I'll be gone when this scenario becomes reality.
I think I will call eBay tonight and see if I can get this straightened out.
With specific reference to your comment regarding the lack of personal responsibility displayed by so many of the younger generation,
I'm in an "older" generation as are most of the people I know....many of them exhibit just as much lack of personal responsibility as the younger generation. There always seems to someone else to blame for just about everything.
I must say I'm very fortunate to not encounter such buyers lately, other than a couple who e-mailed me last year via my website, asked a tons of questions (including a discount which I agreed to), and THEN completely disappeared without saying another word. But yeah, teenage girls these days can be... argh. And I'm still in my 20's. What happened in the past few years? 
On a "current generation" note, the worst horror story I have to share was dealing with a 7 years old boy at work. Only kid in the family so he was probably spoiled by his parents and grandparents. I spent my whole day translating for the darn kid and his parents and grandpa (parents and grandpa are very polite)... and translation is NOT part of my job description. Doing the extra translation really takes up a lot of my time.
The kid never said thank you or anything like that (while the parents and grandpa said it every time), and at some point the mom told the kid "son, say thank you to the nice girl" ... guess what the kid said? "Can you stop bothering me every hour and leave me alone?" and then proceeds to ignore me and play his iPad. Hey, I'm not bugging him regularly because I wanted to... it's part of my job.
Hard to imagine the kid to have such terrible manner when the parents are complete opposite.
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