03-20-2017 03:31 PM
Buyer from Argentina (there was a definite language barrier) expressed frustration that a mixture of Caribbean stamps had stamps from Haiti, Cuba etc in it and it wasn't all British Commonwealth stamps.
The description was very very clear (along with the 5 pictures) that there were non British Commonwealth stamps in the mixture. I was assuming that either they didn't or couldn't read the description but couldn't understand why they hadn't at least checked the pictures. I put my smiley face on despite being very frustrated through a long drawn out "google translate" conversation required to get things all worked out to their satisfaction.
Got the next lot pictured and when I went to list it, I noticed it was previously listed in these two categories:
"Stamps/British Colonies and Territories/Collections, Lots"
Good thing I used the smiley face approach after all......
03-20-2017 05:46 PM
Actually there are millions of buyers that DON'T read the listings fully! I often have buyers going saying "Oops", please cancel the order (s), etc. In fact I have 2 buyers doing that yesterday!! Sheesh!!
03-21-2017 02:39 AM
It might not be the buyer's fault.
A couple of weeks ago I was on the train and wanted to check something in the description of one of my own auctions. I pulled it up on my phone. The description was not displayed at all. Not one word. Just the pics, title, and buy-it-now button.