eWBNqp99CHcg~~_7.JPG "zee-chan"){kind=avatar}
1 - PayPal doesn't DEMAND anything of the sort, they recommend that you use a tracked service but it is NOT required.
2 - Your buyer only refused to pay for more expensive shipping because you offered a cheaper non-tracked method, the tracking is for YOUR protection, if you want to require buyers to use a tracked service don;t offer the option of a cheaper non-tracked service.
3 - It's not up to PayPal to tell your buyers how long a shipment might take or ask them to wait a bit longer that is YOUR job as a seller.
I looked at a couple of your listings and none of them specified shipping charges except for Canada, why is that? This entire situation could have been avoided if you specified a shipping rate and service in the listing instead of getting into a negotiation after the sale has been made.
The buyer has no choice in the manner or cost of shipping. That is fully in the control of the seller. Buyer can "say" anything they want, seller makes the decision.
What the others above said.
@rose-dee wrote:This kind of issue comes up so often on these boards that I can't understand why sellers don't see the connection between protecting themselves (against INR claims) and having to pay for that protection themselves.
What it boils down to is that many sellers want all the protection of tracking/delivery confirmation, but at the price of a standard service. Yes, they want to offer their buyers "cheap" shipping, so that their items are more attractive - a great concept. However, that comes with risk to the seller -- risk of loss, and (now) the risk of getting a defect from eBay. Buyers, given the choice, will pick the least expensive shipping option - and why wouldn't they? I doubt most buyers would want to pay twice the shipping cost to protect the seller against INR claims.
If you get increased sales as a result of offering cheap, untracked shipping, those extra sales may be sufficient to cover the occasional loss or INR defect. If your volume is too low for such risk, then the option is to offer tracked shipping at an attractive price, i.e. pay for some of the extra shipping cost either out of your own pocket, or partially (or fully) out of the item price.
Expecting customers to wait a month or more to receive an item without taking any action just isn't viable on eBay anymore.
That, ladies and gentlemen, is shipping in a bottle.
I used to have parcels go "missing". Some for real, I do believe. The CN22 PO labels, the glue does not stick. Labels come loose and tear off. I have seen this with my parcels. Taping the labels on, slowed that considerably.
Switching to Paypal shipping I have only had one parcel go missing in the last 1200. That was to Mexico. I am 0 for 2 for Mexico, so, no more Mexico.
Vast majority of mailing delays can be attributed to shipper error. I have transposed digits in Zip Codes. My handwritten "5" looks like a stick with a hat on it. For a while, I was putting my labels too far down and to the right. PO equipment was reading the "from" address as the "to" address. Handwritten labels, if they get wet, the ink runs and cannot be read.
Paypal shipping labels in the exact correct format, inside the internationally approved labelope? Exact correct format, now with bar codes plus exact correct Customs info? My parcels are going through faster.
Vast freaking majority of buyers are dead-on honest. If they say they did not get it, well, something went wrong and they did not get it.
I have done that as well, cut out the address and taped it on. Never a mistake that way.
There are a lot of things we each can do to protect the integrity of what we are doing. I used to "point fingers" until changing my ways improved my results.
Yes, Russians know their PO is very slow. They are slow to complain because they know that. For us to point fingers at countries like this makes no sense. Sure isn't news to them.
Had a parcel returned from Israel. It came back marked that the buyer did not pick it up from the PO. I went to refund through Paypal. I couldn't. Paypal refused to send money to a "WAR ZONE".
How many of us, here, in safe as all heck Canada, would consider different parts of civilized society as "WAR ZONE"? I didn't and do not.
There are a lot of things we each can do to protect the integrity of what we are doing. I used to "point fingers" until changing my ways improved my results.
Yes, Russians know their PO is very slow. They are slow to complain because they know that. For us to point fingers at countries like this makes no sense. Sure isn't news to them.
Had a parcel returned from Israel. It came back marked that the buyer did not pick it up from the PO. I went to refund through Paypal. I couldn't. Paypal refused to send money to a "WAR ZONE".
How many of us, here, in safe as all heck Canada, would consider different parts of civilized society as "WAR ZONE"? I didn't and do not.
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