These are Customs requirements. More and more parcels are pre-cleared, eg, the info including the Customs Declarations is sent to both the sending and the receiving countries' Customs Services when the label is scanned at Canada Post. Telephone numbers are handy should investigations be required. As "mj" has posted so many times, the buyer's phone number is on the Sales Record.
Here is some info:
https://www.canadapost.ca/tools/pg/manual/PGcustoms-e.asp#138268
1.1.1 Completing customs documents
Every item must have the following:
* A proper service label affixed to the item or inserted in an adhesive plastic pouch (labelope).
NOTE: Canada Post does not accept multiple-piece shipments with duplicate tracking numbers. Customers can only use tracking numbers assigned to them by Canada Post and must not manufacture their own.
* Complete address including but not limited to the origin and destination’s street address, city, state/province and valid postal code, and the sender and receiver’s name and/or company name and telephone number must be printed clearly, accurately and legibly on the item or on the label affixed to the item. All addresses must include city and/or region (province, state, locality) and postal code if that destination has a postal code system.
* Customs information including the reason for export and instructions in the event of non-delivery.
* An accurate description of the contents and quantity of items - Customs in the international destination need to know exactly what the contents are. Customs Declarations must be completed clearly, accurately, and legibly. (e.g. if the item contains a cotton t-shirt, specify 100% cotton, new or used). Do not use general terms such as “GIFT” or “CLOTHES”. Distinct items should be listed separately. A proper description means customs is less likely to open the package.
* The country of origin/manufacture and Harmonized System (HS) code (if applicable). Please note, Province of origin is required when the country of origin/manufacture is Canada for items destined to the U.S.A.
* The value of contents and currency, stated in Canadian dollars ($CAD).
* The insured value (when coverage is purchased) or declared value for carriage.
* The net weight.
* The signature of the sender.
* An acceptable proof of payment.
NOTE: Failure to provide any of the above information may result in delays or non-delivery and voids any applicable delivery guarantees. For Priority Worldwide shipments, it is the shipper’s sole responsibility to complete the Priority Worldwide shipping label correctly including the customs declaration. Each shipment is declared as a separate entity and is uniquely identified in the declared itemized list of contents area on the shipping label. Canada Post employees are prohibited from signing the Priority Worldwide shipping label, Declaration/Commercial Invoice on behalf of the customer.
Shipping documentation may be transmitted to or shared with domestic or international customs and postal administrations or designated postal operators.
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