Shipping cost cannot be calculated. Please enter a valid Postal Code.

[consonancanada]

One of my listed items will show the shipping amount if purchasing a single item, but when a quantity greater than two is put in it says "Shipping cost cannot be calculated. Please enter a valid Postal Code."  How can I fix this.

It's also very strange to me because I've had buyers who have purchased more than one of an item before.

[pjcdn2005 · Accepted solution]

That is very odd and I also noticed that only 1 item at a time can be purchased from that listing.  If I try to put 2 in my cart it will show just 1 in there.  All I can think to suggest is to doublecheck your combined shipping options under account -site preferences-shipping preferences and make sure that there is a 'yes' beside the first sentence..offer combined payments and shipping. Then click on edit and make sure that the discount currency is the $C.  You should have a calculated shipping rule as well -- mine just says to combine all weights.  

Off topic but if I were you I would just quote a price for expedited parcel and leave out regular parcel.  Regular is a little more expensive and may even be a day or so slower so I don't see the point in using it.

[momcqueen]

Also Regular Parcel offers no insurance unless you buy it whereas $100 value in insurance is included free with Expedited which is another reason it's smarter to use Expedited than Regular to send merchandise within Canada.

[ypdc_dennis]

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@mjwl2006 wrote:

Also Regular Parcel offers no insurance unless you buy it whereas $100 value in insurance is included free with Expedited which is another reason it's smarter to use Expedited than Regular to send merchandise within Canada.

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and Expedited Parcel labels bought online have a delivery time guarantee or money refunded (provided you ask Canada Post for the refund, it's not automatic).  I have 2 refunds this summer for slow delivery. I use the Canada Post website to submit the request, but it can also be done via phone.

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[consonancanada]

Double checked my shipping preferences, everything was already set correctly.  It's actually really frustrating because I had a customer who wanted to buy four of them but it will not calculate shipping. I've even deleted the whole listing and made a new one and it still won't work.

[consonancanada]

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@pjcdn2005 wrote:

That is very odd and I also noticed that only 1 item at a time can be purchased from that listing.  If I try to put 2 in my cart it will show just 1 in there.  All I can think to suggest is to doublecheck your combined shipping options under account -site preferences-shipping preferences and make sure that there is a 'yes' beside the first sentence..offer combined payments and shipping. Then click on edit and make sure that the discount currency is the $C.  You should have a calculated shipping rule as well -- mine just says to combine all weights.  

Off topic but if I were you I would just quote a price for expedited parcel and leave out regular parcel.  Regular is a little more expensive and may even be a day or so slower so I don't see the point in using it.

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For whatever reason offering only one shipping service fixed my issue.  So, thanks so much! It was driving me crazy.

[fcsurplus.com]

We had the item set to metric instead of imperial measurements.  Switching it from metric to imperial fixed the issue.

[richardcm]

zombie topic from 2017

[tyler@ebay]

Hi everyone,

Due to the length of time that has passed since this thread began I have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread!