@ricarmic wrote:
Sigh. Buyer from France, buys late on November 23rd just before midnight, I ship on Wendnesday 25th. On Saturday or Sunday (I can't see the date feedback was left now it seems) I get feedback that is better than excellent (mod this isn't their words). Today I notice that I got defects for INAD and shipping time? I'm not even sure if it is possible for it to have made it to France by Saturday/Sunday, it wouldn't have left my PO (wee village) until the afternoon of the 25th. I'm leaning toward the belief I got someone else's feedback/DSRs by accident, certainly not the first time that has happened either.
It does sound as if you got hit with somebody else's bad input. I think it's virtually impossible for a parcel to get from a small town in Canada to France in under 4 days (unless it went by Priority courier).
Having said this in both cases they don't seem to have been counted in the new and improved reporting?? (I am assuming it is updating on a daily basis the base number has been rising slowly over the last few weeks and no dings from them so far)
No, you're right, my understanding is that the metrics that are being shown at the moment are for "informational" purposes. However, come February 20th, we will be evaluated based on those metrics, and what is worse is that the evaluation of Feb. 20th will be based on data collected for less than a full year. Remember too, that that data is calculated on a very limited baseline -- only those buyers who actually answer "The Question", and not your total annual transactions. This is highly problematic. So if you're on a yearly evaluation, every single one of those late shipping responses by buyers will be critical.
Even with your larger (than mine!) volume of sales, I'd suggest seeing if you can get the late response removed. You are right that eBay has told us that if a buyer answers the on-time shipping question with a "No" within the eBay-designated delivery window, such a response isn't supposed to be included in the on-time metrics.
I suspect there will be a lot of bugs and wrinkles with this new policy, as always, and that those who get "dinged" during the first few months will be the guinea pigs until eBay sorts out inherent issues.
You know, honestly, I'd probably take this one up with Raphael directly (raphael@ebay.com). There is absolutely no way an ordinary parcel could get to France in 3 business days, and it makes even less sense that a buyer should be able to answer "The Question" on Day 4 after an international delivery.
I'm beginning to become a believer in MrE.s approach of just ignoring this stuff, it is very frustrating as I am getting very mixed messages which really don't let me know what is wrong or what I have to change......
The way I see it though is that even if FB itself will become irrelevant (which it mostly will), we are all going to be on a much shorter leash where on-time delivery is concerned, due to the narrow statistical base being used and the fact that few Canadian sellers can afford to use tracking most of the time. This won't be something sellers can ignore with impunity. So, my view on this would be to fight every one that is incorrect or clearly unfair.
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