@mjwl2006 wrote:
But there was. Ebay extended delivery estimates as a precaution starting July 2 and then lifted that measure on July 18. Only items shipped with tracking during that time were eligible for late shipment defect- or negative- feedback removal. This was the trouble I ran up against because the measure didn't cover lettermail or untraced items sent before of after that time period.
In my opinion, if ebay Canada really wanted to protect sellers from unwarranted Late Shipment defects, that coverage would include any order sent AT ALL with a delivery timeframe plus and minus about two weeks from the moment that 72-hour strike notice was issued. We have all heard the stories about maverick postal employees or misinformed postal agents who take what they hear in the news and create their own job actions, not the ones sanctioned by the Union or the Corporation, that can then wreak havoc with the mail.
Late Shipment defects are guarded as if they are the very foundation of ebay's success. It's not even metric a buyer can judge. I simply cannot see the harm in giving Canadian sellers a few breaks around this. So they might forgive a seller who doesn't actually deserve to be forgiven on a late shipment defect: what does it matter the two times that might happen versus the dozens of times it's truly warranted? It is more important that ebay stay healthy and viable, is it not? Perhaps try to keep its sellers happy when buyers don't generally give a hoot about answering The Question if they leave feedback at all.
We've all had a rough summer for ebay sales, those who closed as well as those who stayed open. I'd expect ebay Canada to be handed out lollipops to us right about now. And I mean that with no disrespect. No one cares about those Late Shipment defects except the sellers, buyers do not!
Yes they extended the dates in case there was a strike but if you look at the reply that Raphael gave to your question on August 3 about your defect he said "Our provisions to remove defects in case of a postal disruption weren't put in effect because there was no postal disruption."
So when you talked to cs they had not been told that there were any special defect removal rules. As far as they knew, the rules were the same as always......which they should have been since there was no strike.
As far as I know Rapael has not specified that shipment delay defects caused by a strike would only be removed if there was tracking and I don't believe it is intended to be like that.
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