WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

I stumbled across this is another Discussion Forum thread. Somehow, I don't know how news of this could have escaped my attention unless it's because I don't hang around the USA Boards.

 

https://www.netneutrals.com/Learn-More.aspx

 

NetNeutrals.com is an Online Dispute Resolution (ODR) program, an innovative way to manage disputes or disagreements online.

NetNeutrals.com helps consumers and businesses quickly resolve disputes with its simple process and convenient online forum. Use our free direct negotiation forum, or request a skilled Neutral with technical expertise to join the discussion and help you reach resolution.

 

From the FAQ

 

How much does it cost to invite a Neutral? 

The Neutral's services are available for $130.  This fee is paid for by the Claimant, the party who requests the feedback review (usually the Seller).  The fee covers the Independent Feedback Review. Payment is made through PayPal.  The Neutral will join the Forum once payment is received.
 
Assuming that is, in fact, $130 USD which is $169 CAD at the moment. 
 
Am I alone in seeing the writing on the wall? Those Feedback Specialists as part of Customer Service will be replaced by 'professional' for whom we will have to pay $130 each to examine our case? 
 
How did I miss this?
 
 
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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

http://pages.ebay.com/help/feedback/feedback-review.html

 

Requirements for independent Feedback review

To be eligible for independent Feedback review, the Feedback comment must meet these conditions:

  • The Feedback comment must have been left for you as a result of any purchase in eBay Motors > Cars & Trucks, or for a purchase of $300 or more in all other categories. 

  • This must be the first time you've requested a review for this Feedback comment.

  • You must request the review while the listing is still available on eBay.com, approximately 60 to 90 days after the end of the listing. 

  • The listing must have appeared on eBay.com. This service isn't available outside the US.

 

 

We are going to have to ask Raphael about this on Wednesday. 

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

Does it means the Canadian sellers with items under $300 USD aren't eligible? Because the service isn't available outside the USA? Or because we're too low-value to warrant it? And how long before the Feedback Specialists vanish completely? Or am I overreacting. 

Maybe a Motors guy will come along and tell me it's no biggie, this has been around for decades. 

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

The eBay link says it is only available for purchases of $300 or more.  Does this mean that a negative is more "unfair" if the price of the item is high?  A negative on a $20 item doesn't qualify?   

 

I must not be reading right.  Well here's a bit no one will want to overlook:

 

If I pay for IFR, will I get a refund if the feedback is not removed?

No.  IFR is a service.  You are paying to have the Neutral review the case.  If the Neutral determines that none of the Guidelines for Withdrawal has been met and the feedback is not withdrawn, there is no refund. The service has been performed.
 
I don't see the point to this place.  If FB is removable then isn't that what several nagging phone calls to eBay CS is supposed to accomplish? 
 
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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?


@mjwl2006 wrote:

Does it means the Canadian sellers with items under $300 USD aren't eligible? Because the service isn't available outside the USA? Or because we're too low-value to warrant it? And how long before the Feedback Specialists vanish completely? Or am I overreacting. 

Maybe a Motors guy will come along and tell me it's no biggie, this has been around for decades. 


I just thought the same thing!  It obviously is what leaps out the most.  Who sets a dollar value on an unjustified negative?  How stupid is that!

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

I'm unclear on the point of allowing a third-party private for-fee service to operate within the ebay World when this is what their own Customer Service is supposed to be doing and presumably doing well already. It smells like a two-tiered health care system. 

 

Google search makes it sounds like these guys are nothing new. Maybe it used to be just for Motors and now is open to other categories for high-end high-value sellers? 

 

I've scoured those feedback help pages a million times looking for clues on how requests for revision of how feedback and/or defects are handled and I don't remember ever seeing mention of these guys and this service prior to this. 

 

I'm puzzled.

 

Mr. E will probably surface in a day to say, 'Yeah, no big deal. They've been here forever.' And then I'll look like a stooge.

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?


@mjwl2006 wrote:

I'm unclear on the point of allowing a third-party private for-fee service to operate within the ebay World when this is what their own Customer Service is supposed to be doing and presumably doing well already. It smells like a two-tiered health care system. 

 

 


They might not find that as galling as we do.  We don't get to use it on .CA listings even if we want to.  It does look as if eBay CS is not able to do its job.  The eBay page says

We remove ratings if NetNeutrals determines that the member who seeks the removal has clearly and convincingly shown one or more of the following:

and then lists a bunch of reasons for acceptable removal.  

 

 

Isn't eBay supposed to be able to determine that the FB needs to be removed?  Doesn't it make you wonder how often those PAID requests result in a removal where the free eBay requests failed?  Is there any correlation between paying for a FB review and sucessful removal?  Does 

Requirements for independent Feedback review

 

  • This must be the first time you've requested a review for this Feedback comment.
     

mean that the person must not have contacted even eBay first but going directly to NetNeuts?  In other words, does trying and failing to get eBay to remove a neg disqualify the person from trying a NN appeal?

 

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

I don't think it stretches credulity to assume that anyone who's ever had to call the Feedback Specialists at Customer Service didn't finally hang up the phone, gnashing their teeth, and wish there was a better way. Paying that much, however, doesn't seem like the right way. 

 

I could see charging a fee, maybe, if you could be guaranteed people might actually listen to you. And understand what you are saying.

 

And also to discourage pests with gratuitous cases.

 

That's a lot of money. 

 

 

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

After my google search, I found similar stuff to that. Bad news for good buyers but good news for bad car sellers, it sounds like.

 

 

Is the expansion to areas outside Motors for items valued at USD $300+ the new aspect? 

 

 

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?


@pierrelebel wrote:

From May 2010:

 

http://www.ebay.com/gds/Netneutral-com-Arbitration-BEWARE-/10000000016958244/g.html

 

 


Interesting!  I wondered if there were thoughts around on that.  This says 

  Netneturals charges customers 100 dollars, and does a so called arbitration...  that somehow always goes in favor of the person paying the 100 bucks

 

and I thought they must have a good rate of FB removal or for that amount of money they would soon become known as a waste of money with no result.  If eBay is more likely to accept the verdict of NN and remove a negative rather than make their own final decision, won't that seem to people like sellers can buy feedback removal through this off eBay source?

 

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

It seems a bit off, like if everyone opening a case with Neuters was so just in doing so that there was such a high rate of successful removal, then we should be able to count on the Feedback Specialists to see it that way too? 

 

I'm thinking of a seven-letter word that starts with the letter B. 

 

And also that if I was in the position to drop $130 USD on a Neuter, I'd darn well expect results. Or no one would ever use them again.

 

It just doesn't look right from any angle. 

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

Also, I didn't know ebay members were allowed to slag-off other parties in Guides? What if someone wrote a Guide that says, 'mjwl2006 stinks like an elephant's butt and has bony girl arms' ...? Would that be allowed to stand?

 

(We'll see who the true fans of The Simpsons are around here now.)

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

I'm so glad you enjoyed my son's blood. 

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?


@mjwl2006 wrote:

 

I'm thinking of a seven-letter word that starts with the letter B. 

 

 


Seven letters.   What does it rhyme with?

 

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

don't know what it rhymes with but it smells like the back end of a male bovine.

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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

 

I get eight letters, but could be that I can't spell it!  🙂 

 

Message 18 of 29
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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

Ha ha! No, that one has eight letters. Mine rhymes with... uh, well nothing. Maybe almost rhymes with library. But not exactly. 

Message 19 of 29
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WHAT IS 'NETNEUTRALS' AND DOES THIS MEAN WE NOW HAVE TO PAY TO HAVE FEEDBACK REVISIONS CONSIDERED?

Or binary.

 

Three syllables.

 

 

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