Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Resolved! How long does a buyer have to open an INR case? 30 days or 30 business days?

Just wondered because I had one opened on Nov. 11th that should have been delivered by Sept. 4th. So is it 30 days since last estimated delivery date or 30 business days that the buyer has to open a case? Going to refund of course but would like to k...

Resolved! switching ebay.ca to ebay.com

I would like to switch from ebay.ca to ebay.com Is it okay ? how it depends to the ebay traffics and sales #stay safe guys ! have a great day

Ughh ... Payments Wheel Is Beginning To Turn

Got an email from ebay today. "Getting paid on eBay just got simpler" Hooray, I'm thrilled! I'm selling on .com and receiving USD in Paypal, I thought that would buy some time on this but it appears I may have been dead wrong about that. I went to my...

Resolved! Unable to find my store items

Usually when I click on my store, I can search for items just in my store, today I only have the option to search all categories. I had a buyer wanting to purchase a couple of books, just describing them, I could only go through hundreds of my listin...

Looking For Some Constructive Feedback (New Seller)

Hello Everyone! I have been reading these boards a lot over the last few months so I thought it was about time that I made my own post. I started selling on Ebay in October. I have sold on other platforms before but this is my first time selling on E...

Is there a better way to handle free shipping on multiples?

So I recently switched a bunch of my items to free shipping after incorporating the cost into the item itself. However, I have had a few orders where people want to order multiple items which bumps the shipping cost up because I can no longer send th...

Redirected to ebay.com from ebay.ca

I can't resume listing a draft on ebay.ca. When I click the resume button up comes the ebay.com login page. I've tried a different browser and a different computer and the problem persists. Talked on the phone with an ebay assistant and he said just ...

Title vs Description -- what if there was a typo in the title?

A buyer bought an item having only read the title -- they didn't look through the listing pics or the listing description. And didn't ask any questions before bidding. However, there was a typo in the title. The text under the "Description" details t...

Toys & Hobbies Promo broken

eBay Canada sent out a promo to me on October 28th: List the Toys on Everyone’s Wish ListPay no selling fees on up to 10 sales in Toys & Hobbies** I was switched to Managed Payments just around the same time I received and activated the offer, so it ...

Canada Posts Commitment Plan to Improved Service to Remote Native Communities

For anyone that ships to Remote and Northern Native Communities. Canada Post President and CEO Doug Ettinger shares his excitement that the country’s largest Crown corporation has a unique opportunity to play a meaningful role in reconciliation.5 min...

Sell similar not working

For the past few days "sell similar" from my active listings hasn't been working. Any one else having that issue? How do we correct it?

managed payments

My managed payments wont deposit in my account, i checked over my bank info and everything is correct, I've had this same account with for five years with PayPal to receive my funds. Plus my sales have dropped drastically. any help on both will do.

The buyer do not respond me and eBay get him back full refund with out return

Hi,I need help regarding return items, I sold an item, after that the buyers asking a partial refund, he said the items not working that was not true, and also I was mentioned returning not accepted on my listing, after that he open the case I did al...

Resolved! Exclusion list

I want to remove Morocco from my exclusion list. (I have 5 or 6 countries on it)I went on site preference to access the list, and it says that I don’t have any countries selected. But when I see my add, « shipping worldwild » see exclusion list, thos...

Buyer alternate shipping address

Hello: Seller has already paid for a item by paypal but did ask that the item be shipped to his home address vs his work address that is linked to his paypal account. I don't want to refund him his funds and then ask him to add a alternate address an...

Can we sell on eBay UK and eBay Australia?

If I'm selling only to USA, should I switch to ebay.com, is it easy?

Going to try and ship from CAN to US with UPS, exclude Canada, I have a canadian ebay and paypal paid in cdn, I have an american.com for buying but haven't listed anything there. I don't think I'm set up to sell. I think it would be easier to list ev...

Item received - but INR claim opened

I'm curious how you would deal with this. A buyer ordered an item from me, it was delivered (per tracking) a couple weeks ago and they left positive feedback that all was good. Now today I got an Item not received claim but in the description they pu...

Shippo can print return labels for UPS from CAN to US?

Just wanted to confirm, I'm going to do no returns but the 'clever' buyers with buyer's remorse can always can override that with SNAD so printing returns before was not possible and it was annoying for me, and for them having to do it themselves. I'...

Hearing Aid Listing Cancelled

My listing for selling hearing aids was cancelled with the explanation that prescription items are not allowed. Upon reading their accompanying link it states that hearing aids can be listed provided that the FDA disclaimer is included in the descrip...

How has my item sold to a Signapore Buyer? only put US as the international shipping option

How do I deal with this....I had an action up and it was slated to only ship to Canada and the U.S., but the winner of the auction is from Singapore. that changes the shipping price. I just found it weird that it wasn't sold to a US or Canadian buyer...

Resolved! Shippo replacement?

I have been using Shippo for years and was very satisfied with the service. No longer. Since they recently forced everyone to use the "upgraded" interface, features that once worked now fail and the service desk response has reached new lows. Key req...

New Seller - Shipping from Canada to US

Hi, I just made an eBay account and I could only understand how shipping would work in Canada.But eventually (actually pretty soon) I would want to be able to ship to USA but the problem is it's very confusing and the only option it would give me is ...

Forwarding packages through intermediary countries...

So I send packages to Russia a few times a year. They are going to a town near Vladivostok. The general path is:- Montreal (sea port)- Moscow- Destination town I did one a couple of weeks ago that did this:- Montreal (sea port - it was a surface parc...

How do sellers manage cheaper shipping on low cost items?

Hello to everyone in the community or reading this thread. I am curious to know how sellers manage to give a cheap shipping cost to buyers on low cost items below $10.00. I would like to provide better options to my customers but the shipping cost is...

Local Pickup & How to Send Invoice

I’m a fairly new seller and today will be my first time offering a local pickup in a public place.How do I send an invoice to the buyer or do they have to check out and select local shipping ? I asked buyer to check out and they said they don’t see a...

All My watched Items Have Disappeared

Don't know if this is another glitch or not, but all my watched items except for 2 have disappeared. I had a couple hundred in my watch list. Anyone else have that problem?

Shipping Defects and Covid 19

I sell stamps and ship a lot of $ 5-20 orders. If I was to add tracking, I would either make no money of make no sales because the buyer is not going to pay $15 + to add tracking. So I am at the mercy of the post office to get things to the customer ...

Resolved! Help with seller hub

I have been resisting using seller hub, but I have been trying to use it this week and run into so many problems. 1) I find that the selling page is so wide I can only see it all with a small font, I have poor eyesight so I can't see it and with the ...

Fixed items selling at a fraction of the price due to eBay glitch

This week I have experienced something very odd with two of my listings. I had these eyeglasses for sale at $179 USD and a buyer was able to purchase them for $16 . Here is the link to the listing https://www.ebay.com/itm/362436903786 I have since en...