Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Buyer Initiated Refunds - Why Sellers are Stuck With Fees?

I've had 3 buyer initiated refunds in a month. I think this has gone up a lot for me since I started forcing immediate payment. I guess it's either that or dealing with non-payment.I'm growing increasingly irritated that I have to pay the PayPal fees...

Protecting sellers during Covid 19

What is eBay doing to protect sellers for delayed shipments during covid 19? I have buyers counting the days and taking advantage by opening disputes ASAP. Further, if I can prove purchase of a shipping label, why does eBay refund my shipping fees?

The buyer did not recognize the transaction

This morning I got notice that a dispute has been opened against me from via the buyer's payment provider. The only reason I have "The buyer did not recognize the transaction". Am I really on the hook for fraudulent purchases? Note that I am on Manag...

payments

do I have to register for PayPal? or I can use my Bank account?

eBay countries excluded not updating correctly

Is anyone else having this problem? When I apply the countries excluded list from my shipping preferences to all my listings it works correctly, but I have some items I want to allow to be shipped to any country. When I edit those listings individual...

how i know there is buyer for my goods?

how I get information when there is buyer for my goods?

How to message buyer that send an offer?

Hey Forst time here so I apologize if I posted to the wrong sub forum.I need to message a buyer that sent an offer on an item but wasn’t able to find any way to do so. Any ideas?

Customers can not see the sizes

Hi everyone Recently I get many emails asking for the item's size, eventhough I specify all the details in item's specific section or drop down menu but still so many people seem not to see them, I was wondering if anyone else experience the same thi...

Parcel Sizing Issue - metric vs Imperial & ebay customer service

I am having trouble with ebay's automated shipping calculator, and ebay customer service. I have been at this on and off for about 3 months, with Ebay customer service and the ebay app customer service and they said that they don't have the answer, a...

EBAY CHAT

I would just like to say a good word about Ebay Chat. When I have had problems in the past itmean't phoning Ebay and sometimes with long waits. I have used the "chat" twice in the lastcouple of months to resolve problems, the last one regarding fees ...

Printed off my Free Shipping Tuesday label but still had to pay small amount of $

Was awake and noticed it was nearly midnight so decided to print off my free shipping Tuesday label. Only Expedited this year, no Express Post. No problem with that, it’s free. Well almost, my label was about $37 and the discount they gave me was app...

Weird! All my GTC items that should have renewed today have vanished!

Really! I went to check on an item which I absolutely know was in my active items due to roll over today and it wasn’t there. I looked at 2 other items that were due to roll over in a few minutes and checked and they also disappeared. None of my item...

Resolved! Change of Address - Should I Cancel?

I sold something and my buyer sent me a message about an hour after the sale stating her address is wrong, so she messaged me the correct one.I recall reading here that the address the seller ships to need to match the PayPal & Ebay address for selle...

Can't find item so what would you do?

I listed a CD 5 years ago which I just sold. I still have it but it is lost in the thousands that I do have. I have on occasion cancelled the sale as out of stock and took the hit. Other times I have found CD's on other sites and had them mailed to t...

Sent buyer wrong item, how to refund their return shipping cost?

So I described an item totally wrong. Didn't realize how many different versions there were. Anywho, I had them open a case, they shipped it back and I've received it. I don't have return labels and Canada Post will be cheapest anyway. So I ticked th...

unfair feedback

i have had an ebay store for nearly ten years now.i deal primarily in used semi and snowmobile parts.recently i have had to end my ebay relationship due to the effects of poor feedback.i had sent a truck component out in three packages due to weight....

Selling on ebay.com and Canadian sales tax collection start date

Anyone know when ebay.ca started collecting Canadian Sales tax on items listed on eBay.COM, but purchased through ebay.CA? It seems to be sometime in 2020, as I only noticed it in the past 3 months (example below). I don't think eBay.ca checkouts col...

ebay COM listing sold via CA_ Canadian tax example.png

Is it not possible to list variations on eBay.ca?

I am a new seller who wants to offer variations to my listing but when I make a new listing on eBay.ca I do not see an option to do so. If I make a sample listing on eBay.com then the variation option is clearly visible. My product is in the health a...

A simple question- Why has buyer feedback, an action taking only a few seconds fallen to so low?

I know it is not critical for sales, but please tell me why positive feedback from buyers is almost gone? Over the past year I no longer expect it despite a successful transaction. At the least the feedback indicates arrival of an item , especially w...

Recent eBay Observations

Observation 1: In the past when a customer wanted to cancel a transaction, I believe a reason was displayed. This seems to be no longer the case. Personally, this information should be relevant for a seller to choose if they wish to accept or not.(Ma...

Resolved! Buyer appears to be in the US wants me to ship to a CDN PO box

Hi, first time i've had this requestFrom what I was able to google, this could be a scam because if I ship to the non-paypal address I would lose if they claimed they had not received the item due to wrong / non PP address?Thanks!!Jim

Resolved! Free Shipping Tuesdays in Oct is Back

12 DAYS TO GOFree Shipping Tuesdays start soon.Are you ready? Send one free parcel within Canada, every Tuesday in October.You can only redeem this offer by preparing your shipping labels using Canada Post Snap Ship™. Check early to see if you can ac...

Shipping to Israel

I have a request to ship an expensive item to Israel and I'm about to tell her sure, I can do that, but before I give her the OK to go ahead and buy thought I'd post here and ask if anyone has any cautions in doing so.I've never shipped to Israel bef...

Can you tell me why an item is not showing up on .com in the search.

Can anyone tell me why an item is not showing up on .com in the search. Billy Idol - Cyberpunk. It shows up on .ca but not .com. I do ship to the US and Canada.

Zero feedback buyers

Anyone knows what's up with these? They generally have no feedback; some have 1-2 pseudo-positive, but it seemingly was left when sellers couldn't leave negative feedback. (the information usually says "never paid," "no communication," or something i...

Providing feedback on the transaction

After my first selling experience, I noticed the FEEDBACK on the transaction only provided 80 characters and you only have a choice between POSITIVE or REPORT BUYER. There is no choice for NEGATIVE feedback and even when you tried to use the 2000 cha...

MIA emails from both eBay and PAYPAL quite bad today? For me at least!

It is getting worse, latest: Buyer purchases 2 items and pays for them. I did NOT get either sales confirmation email from eBayI did NOT get the payment confirmation from PAYPAL I did get a request from the buyer to "please send me total", between pu...

Current Delivery Standards Canadapost 09/18/2020

For anyone who hasn't seen attached is a link to check delivery standards for Canadapost within Canada. 2nd Link is current service alerts. https://www.canadapost.ca/business/tools/ds/default.aspx https://www.canadapost.ca/cpc/en/our-company/news-and...

Fun, interesting? selling stories....

Something reminded me of this situation today so I thought I'd procrastinate from other stuff I should be doing and open an "interesting/fun" selling stories. Here's the one that came to mind. Long time customer purchases $20 - $30 worth of material ...

USPS vs Canada Post

Two shipments both sent off the same day Oct 3, USPS cost $2.77 USD and was delivered Oct 7/17 in Kansas from Blaine Washington. The other was sent expedited using the free Tues, would have cost $15 Cdn and it wont be delivered until the 17th. Now ho...