Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

not getting the sale confirmed email from ebay..

started yesterday late afternoon, and all day today. no email from ebay saying sale confirmed, but i am getting the paypal notice on time.. anybody else experiencing this glitch again.. and no they are not in my trash folder.

Paypal fee increase

Beginning April 12, 2017, PayPal is simplifying the prices we charge for transactions and will be removing tiered merchant rates on Canadian domestic and international purchase payments. If you are currently receiving a merchant volume discount, this...

Variation in delivery times...

On July 26 I sold some **bleep**aner stamps to someone in the UK. I mailed on Monday July 27. The buyer received it today! A letter Ontario to Quebec took 16 days and one Ontario to Ohio took 34 days!

no pic when relisting from seller hub

I am relisting ended items that were fine with pics but some of the relisted ones have no pics for example eBay item number:303638199252 any idea why?

30 days return policy

When the 30 days return policy starts?A) from the day the item was deliveredB) from the day buyer opens a return caseAnd those 30 days are 30 calendar days or 30 business days?Thank you for your feedback

How can I make the "shipping from" status show in my listing?

I am a Canadian seller.I posted a listing on ebay for the first time yesterday.I filled all the information about my product but for some reason it doesn't show the information about where it ships from, which is, in my case, "From Canada". I attache...

Scammed by a buyer!

I sold an item on Ebay and the buyer paid via PayPal. But the email sent from the PayPal was fake and requested the item shipping details before I got the money. After I sent out the item the buyer contacted me and said she over paid the fee and want...

Billing Clarification - Pre-Managed Payments

Can anyone please clarify this for me? For a Premium Store paid monthly on a 1 year contract fee should be 59.95 with Fixed price fee credit as .10 per listing. When I check Account Activity it shows 62.94 and .11 credit per listing. (.05 for videos,...

"Free insertion promo coming to Canada for stores subscribers"

The answer we've been waiting for... https://community.ebay.ca/t5/Announcements/Free-insertion-promo-coming-to-Canada-for-stores-subscribers/ba-p/443467 "The free listings promotions that we announced in Spring 2020 were enthusiastically received by ...

Strategic Use Of Mark Down Sales - What is your take?

What is the best way to use sale to drive business? What are your experiences with sales? What has worked for you, and what hasn't? Are running genuine sales too often a bad idea? Genuine meaning, your items are actually priced lower than you'd usual...

Resolved! .COM Free monthly zero insertion fee listings starting August 1, 2020

For those sellers who sell on .COM:For info on .COM Free monthly zero insertion fee listings starting August 1, 2020: https://pages.ebay.com/seller-center/service-and-payments/insertion-fees-update.html

Returns

So, as I try to learn different parts of the eBay system this week I am looking at returns. I have read here and there that offering returns can increase sales. True? So how do they work? I know in my listing I can simply check the box to allow retur...

updating tracking for "where my item"

So got a "where my item" claim, checked tracking, shows still in transit. went to reconfirm tracking number for item and to reply to buyer filled in add/update tracking form , did "Add the tracking number LMxxxxxxCA and now get Invalid tracking infor...

Traffic slow since July 18th.

Any ideas?

Resolved! Vintage Ray Bans - VERO takedown possible?

Have a pair of vintage Ray Bans that I never listed since 5-6 years ago they seemed to be pretty aggressive with takedowns. Anybody know how things stand now? Thanks!

not a noob now...

officially a "8008" I feel special

Shipping Rate discrepancies

Ok, I'm new and I see a lot of shipping threads. But..I have a question that I haven't seen answered. I have two issues: Issue 1 - I have two puzzles for sale. Exact same dimensions, exact same weight. On the search summary page it shows the shipping...

While on the subject of Managed Payments.. Will it solve the PayPal Tax Fee's?????

As most of your sellers have found out this year... eBay has been collecting taxes for your sales and taking it after payment has been made to PayPal, however you pay the fee's on that tax. Will this be resolved with Managed Payments? Will eBay stop ...

Excluded countries again

Just noticed that the list of excluded countries that was entered on our listings by eBay no longer contains Russia.I attended the site of Canada Post and Russia is sill listed there as "suspended". The current list of eBay's version of excluded coun...

Annoyed with eBay store, need advice please.

It's been a few months since I acquired an eBay store, and in that time I've come across two problems: 1. I've deleted and rebuilt my eBay store categories in my quest to create a manageable and clear list for customers to browse. Problem is after I ...

WHAT HAPPENED TO OUR FOLLOWERS?

What happened to our Followers? You can see the number of Followers but you can no longer see who the Followers are... Click on See other items, then click on your user I.D which takes you to your Feedback Profile Page. The Followers are missing at t...

Massive end and sell similar campaign begins...

Well because of the 50k listing offer I put up 8k of extra listings. They end on different dates so I will have to end all in the the next few days so I don't start getting charged for them in early August. I will then relist them and end again befor...

Resolved! "Sold" items query is not properly returning "sold" items since about July 13th

At least for the stuff I am selling. Same list shows for .CA and .COM Normally the only thing that is showing is when a multi item sells, and it is usually about a day behind. I've noticed because:-I'm addicted to watching what items sell and I've tr...

Cancelling an order

tyler@ebay I recently had a customer purchase an item with best offer with no follow up payment. Waited the few days(4) I believe and accidentally cancelled using buyers request. Once that is done, it's done. Maybe better choice would due to address....

I'm out over $500 and Ebay Customer Service Refuses to Help - Any advice???

Hello,I'm a 20years+ Ebay who buys and sells mostly sports cards. I have 2600+ positive transactions, 100% positive feedback. A couple months ago I sold a card to a USA buyer for $270 cdn (250 +20 shipping). The card had a flaw that brought down the ...

Managed Payments for Canadian's selling on Dot Com with USA Bank Account

I am a Canadian selling on Dot Com and shipping out of NY State. Since we started we sell in USD and have proper documents to operate in the USA. This means that PayPal or our USA located USD Bank does not withhold any of our funds. It is simple, by ...

Resolved! Search Results May Vary With Managed Payments

Search results will vary between eBay sites once managed payments is fully implemented. See post 34 - From: Charles_Payments (eBay Staff)https://community.ebay.com/t5/Payments/ebay-Managed-Payment-for-Canadian-selling-in-US-site/m-p/31070249#M78029 H...

Global Shipping Import Charges - What portion is Canadian GST? (Input tax credits)

Scenario:A Canadian seller who is not a small supplier buys a large lot from a US eBay seller who sells to Canada using the Global Shipping Program. This is a business purchase with the intention of breaking up the lot and selling the items individua...

Interesting reply, USPS shipping

I have been warning my buyers about the delays possible in shipping times, I have had some very positive responses telling me the understand. Just got this interesting one this morning. The USPS is no better. I've had items mailed the very day I made...

eBay Account

Hi ! I have been buying many items on eBay for years and I am interested in starting to sell items myself.So, i created this new account and listed items.However, i have a limit of 10 items to sell.Am i doing something wrong? Do i have to create an e...