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We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...
Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...
Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...
I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.
Hi In some of my older listings, the galley pictures disappear, only the fist picture stay, that is why I do not notice which item and it will be hard to go though 800 listings constantly. When these pictures are disappearing so the chance of sale, h...
An item destined for NB was sent to B.C. by Canada Post and the status hasn’t changed for almost two weeks now. The buyer isn’t complaining because they know it’s not my fault. I feel really bad though because the buyer has been extremely nice and pa...
More wait and see how this will affect sales. Not entirely sure how the shipping plays into this new search. A bit more of an explanation below in last link. From: Auctionbytes:https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2020/6/1593008334.html"...
What happens when a return (for an item not as described) gets lost with a seller-paid, tracked Canada Post Expedited label? It's been stuck in Montreal for two weeks now. Does the buyer still get refunded anyway after a wait period (assuming a lost ...
seem to happen more and more been selling for 10 years and never been this bad tried ebay seller really useless ,paypal policy seems to support only the buyer the feedback system now completely useless for sellers, go figure now the venting is done c...
Well, this is fun. I can't see listing images for any listings, mine or other people's. In addition, if I try to upload an image for a listing myself, I get this error: I use .jpgs exclusively. I know the images are not corrupted. This is happening i...
Cases (thanks to the disaster with the mail-service in the U.S.) are being decided in the customer's favour and their money given back. Bad part is, you can't claim anything even if insured by the post office as they require a customer phone number a...
Hello, This bug has been happening for months. After snagging me twice this week, I need to post it somewhere in the hopes that Dev can address it. I believe this is an eBay issue and not Shippo. Steps to reproduce:- Buyer buys Item 1.- Same Buyer bu...
Upcoming changes to U.S. and international shipping - A Few FYI's - A 2 Minute Read https://www.canadapost.ca/blogs/business/shipping/upcoming-changes-to-u-s-and-international-shipping-heres-what-you-need-to-know/ -Lotz
Hello everyone. A buyer bought some cards from me on May 18 and I sent them out May 20. He started a case on June 7 that he didn't receive his items. This is the first time that this has happened for a domestic Canada Post transaction for me all thes...
OK I got my first sale on ebay for my video games. It's a ps2 game INCLUDE the case. The size of the game is the same as this: http://gamemedia.wcgame.ru/ps2-game.html But I'm confused on bubble mailer now. I bought some bubble mailers from dollar ma...
My standard disclaimer is that I am new shipper and slowly tackling different topics.. today's question is Shipping New in Box Items. I have a number of either New or Complete in original box items that I want to ship. It seems dumb to pack these in ...
You think ebay would every consider creating another option for store. ie 2,000 item store or 5,000 item store. The jump from 1 k to 10k is huge. I'd think they could make more money if they do this. +/- some stores already doing extra fee listing. i...
And they received my payment within 5 seconds, Yet with the new Managed payments it will take 4-5 days for me to receive payments from eBay... Why are we switching payment providers when the one we have is as close to perfect as you can get???????? P...
New User Agreement for anyone who has not received. This User Agreement is effective upon acceptance for new users, and from July 18, 2020 for existing users. The previous amendment to this User Agreement was effective for all users on September 16, ...
I made a sale on Ebay and purchased a mailing label from Canada Post on May 10, 2020. The buyer wanted to purchase more of my items, so I cancelled the label, because the amount for shipping would have to increase and I would have to generate another...
No real point to this thread but I had to ship something to NB. Left Ontario on June 12th... arrived in BC... on June 18th?? So I guess the package is taking a cross country tour?
How can I turn off seller offer emails? I don't mind the notifications that appear at the top right in my account, but now I'm receiving emails too - I need to disable those. Thanks!
With selling my DVDs/Blu rays I provide photos and give extensive written details on products. This takes time for each item (sometimes too long of time). As sellers do you find your customers need both photos and details or do you sell just fine usi...
If someone gives you a ridiculous offer do you have to respond? I didn't realize I have that on. I didn't have it on, can a buyer just send me an offer it I do not accept them or have it listed as accepting offers. I don't really want to respond. Hav...
I had a new buyer with 0 feedback that purchased an item and payment was on hold pending clearance by paypal. 3 days later I get notification from paypal that payment didn't go through and not to ship until its paid.Sent buyer an email on what their ...
I have been navigating through the mobile site, the app and now the desktop site in order to ask a question, leave an email or submit feedback to eBay themself and find it extremely frustrating that there isn't a simple link to do so. Not to mention ...
For the last couple of weeks I have noticed that offers were not being emailed to me. I need to login every day and check offers. I have noticed this on my personal account and business account. Anyone else notice this? Thanks!PSP
I was wondering if someone could give me clarification regarding a winning bidder's address. I am in Canada as is the buyer who was the high bidder on one of my auctions. She e-mailed to ask the cost of shipping to her Canadian address before the auc...
I have 2 items for sale and ONLY want the Buy It Now option. For some reason, I cannot turn off the bidding option. The sliding bubble is inactive. Any help greatly appreciated.
Hi all,I have noticed recently, maybe over the last couple of weeks, that one of the variation photos on all of my listings with multiple variations is showing instead of the main photo. For example, if I have a listing with three colours of a produc...
Does anyone know if the PO has made any changes to the way they are dealing with the signature required option for items delivered here in Canada? Are they still dropping the items at the door or requiring a trip to the depot?
I have a buyer who purchased 6 craft books from me. She asked me to make sure that they didn't smell of perfume. I checked each one carefully, I do have a strong sense of smell, and I couldn't smell anything. I just got 6 requests to return them beca...
I have transferred my items over to WL from TL. I need to know how to make a new listing using one of my listings in Templates. At least, I assume that is where I make it from. So I just need to change description, picture and item specifics. I must ...
Yesterday I got my 5th box/package back with the reason "not called for". (Almost all of these are untracked small packets). In NONE of the cases did I hear anything from the buyers, no INR or inquiries or anything! All came back after 4 or 5 or so m...