Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

eBay Life Lessons!!!

Have you ever made a bit of a gaff on a listing? Made a listing free shipping out of the goodness of your heart and then realized your heart isn't that good? Does a case of rented fingers still haunt you now? Maybe even give you a chuckle to think ba...

MANAGED PAYMENT QUESTIONS

If you have more than one eBay account do you require a different bank account for each? What will the very last day to accept this insult be? This will be very costly for anyone selling in US dollars and using those funds via Paypal to purchase stoc...

Resolved! ebay.com to ebay.ca - move listings from one to the other

We have all our products on Ebay.com "xmases" as there was no ebay.ca when we first signed up.Is there an easy way for us to transfer / listing all of our products from ebay.com to ebay.ca ?How do we avoid getting charged for canceling "good until ca...

How can I provide a link to CP tracking number by showing the number only

I've never been able to figure this out. If I want to provide a tracking number in a note, I always end up having to include the entire website address which takes up almost two lines. All the tracking numbers I receive, I simply have to click on the...

Shipping to and from Europe???

Is anyone shipping to Europe right now, and if so, what countries are you shipping to, and are you having or noticing any delays or problems getting stuff there? If you have ordered stuff from Europe, are you experiencing any delays getting it delive...

New and Improved Sales Report

The new sales data found under the Hub's Performance tab is quite an improvement. I haven't checked the fees expense portion for accuracy yet but if the data is found to be correct it will be very useful. The developers have also fixed some long stan...

Resolved! Bankers Box

I can't get a definitive answer on this. Is it ok to use a bankers box to ship in Canada? The kind with an attached but flip up lid and handles on the side. Good idea? Bad Idea? I'm shipping something heavy and it's the only box I currently have that...

Did eBay Hire Their Competition To Write Their Coding?

ARG ARG and ARG again.If it's not one mess up it's another. I swear the code writers for their system are either working to bring them down by tormenting all their sellers or just out of collage? For me and my 5 sites, switching sites has 4 of them o...

Listings - Peer Review

Hi, Again, pretty new here. I was just wondering if there was a forum or setup in place somewhere for peer-to-peer listing reviews. A place where we can help each other out with tips and tricks on our listings. I ask mainly because I've got a couple ...

Canada Post Label problems

Is anyone else having issues with online label creation for Canada Post yesterday and today? I tried Shippo, Paypal, and snapship all are generating errors for me, and I am unable to create a label?

How to re-invoice buyer who now only wants 1 item not 2?

In 15 yrs of selling here I’ve never been asked this before. My buyer put 2 items in her cart and asked me to combine and send her an invoice with discounted shipping, which I did. Now she wants only one of the items and has asked for a new invoice. ...

Resolved! Canada post mailing on Canada day?

Is the post office closed on Monday 29th June, or Wednesday July 1st?

it won't accept a Canadian postal code in zip code area..how to fix

I am trying to sell on ebay US. I am in Canada. When I reach the point that it asks for a zip code, it wont accept a Canadian B3M-1A4 postal code. How do I fix this? Also, where do I go to change my phone number? thanks

Resolved! Feedback left for others feature not working

Is there a reason why the FEEDBACK LEFT FOR OTHERS feature doesn't work right now. I find this very handy when somebody puts in an offer to see what kind of feedback a specific buyer leaves.Is anybody else having that problem?

Older listings gallery pictures disappearing

Hi In some of my older listings, the galley pictures disappear, only the fist picture stay, that is why I do not notice which item and it will be hard to go though 800 listings constantly. When these pictures are disappearing so the chance of sale, h...

Refunds for lost in mail items

An item destined for NB was sent to B.C. by Canada Post and the status hasn’t changed for almost two weeks now. The buyer isn’t complaining because they know it’s not my fault. I feel really bad though because the buyer has been extremely nice and pa...

More tinkering with search!?!?

More wait and see how this will affect sales. Not entirely sure how the shipping plays into this new search. A bit more of an explanation below in last link. From: Auctionbytes:https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2020/6/1593008334.html"...

Return for Refund Stuck or Lost - What Now?

What happens when a return (for an item not as described) gets lost with a seller-paid, tracked Canada Post Expedited label? It's been stuck in Montreal for two weeks now. Does the buyer still get refunded anyway after a wait period (assuming a lost ...

how do i stop the constant ebay buyer fraud

seem to happen more and more been selling for 10 years and never been this bad tried ebay seller really useless ,paypal policy seems to support only the buyer the feedback system now completely useless for sellers, go figure now the venting is done c...

Images not displayed on listings Getting image errors on attempted uploads for my listings

Well, this is fun. I can't see listing images for any listings, mine or other people's. In addition, if I try to upload an image for a listing myself, I get this error: I use .jpgs exclusively. I know the images are not corrupted. This is happening i...

EBAY GIVING MONEY BACK TO CUSTOMERS WHOSE PRODUCTS STILL SHOW "IN-TRANSIT"

Cases (thanks to the disaster with the mail-service in the U.S.) are being decided in the customer's favour and their money given back. Bad part is, you can't claim anything even if insured by the post office as they require a customer phone number a...

Seller Bug with combined items shipping and "Print Shipping Label"

Hello, This bug has been happening for months. After snagging me twice this week, I need to post it somewhere in the hopes that Dev can address it. I believe this is an eBay issue and not Shippo. Steps to reproduce:- Buyer buys Item 1.- Same Buyer bu...

Upcoming changes to U.S. and international shipping

Upcoming changes to U.S. and international shipping - A Few FYI's - A 2 Minute Read https://www.canadapost.ca/blogs/business/shipping/upcoming-changes-to-u-s-and-international-shipping-heres-what-you-need-to-know/ -Lotz

Item Not Received

Hello everyone. A buyer bought some cards from me on May 18 and I sent them out May 20. He started a case on June 7 that he didn't receive his items. This is the first time that this has happened for a domestic Canada Post transaction for me all thes...

Which bubble mailer to choose to ship video games

OK I got my first sale on ebay for my video games. It's a ps2 game INCLUDE the case. The size of the game is the same as this: http://gamemedia.wcgame.ru/ps2-game.html But I'm confused on bubble mailer now. I bought some bubble mailers from dollar ma...

Shipping New in Box Items

My standard disclaimer is that I am new shipper and slowly tackling different topics.. today's question is Shipping New in Box Items. I have a number of either New or Complete in original box items that I want to ship. It seems dumb to pack these in ...

Getting stores between 2k-5k listing store subscription

You think ebay would every consider creating another option for store. ie 2,000 item store or 5,000 item store. The jump from 1 k to 10k is huge. I'd think they could make more money if they do this. +/- some stores already doing extra fee listing. i...

ISN'T IT FUNNY HOW I JUST PAID MY EBAY INVOICE WITH PAYPAL!!!!!!!!!!!

And they received my payment within 5 seconds, Yet with the new Managed payments it will take 4-5 days for me to receive payments from eBay... Why are we switching payment providers when the one we have is as close to perfect as you can get???????? P...

Resolved! New eBay User Agreement

New User Agreement for anyone who has not received. This User Agreement is effective upon acceptance for new users, and from July 18, 2020 for existing users. The previous amendment to this User Agreement was effective for all users on September 16, ...

Who has my money -- Canada Post or Paypal

I made a sale on Ebay and purchased a mailing label from Canada Post on May 10, 2020. The buyer wanted to purchase more of my items, so I cancelled the label, because the amount for shipping would have to increase and I would have to generate another...