Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Canada Post - what are you doing?

No real point to this thread but I had to ship something to NB. Left Ontario on June 12th... arrived in BC... on June 18th?? So I guess the package is taking a cross country tour?

Turn Off Seller Offer Emails

How can I turn off seller offer emails? I don't mind the notifications that appear at the top right in my account, but now I'm receiving emails too - I need to disable those. Thanks!

Personal Opinion: Photos or No Photos?

With selling my DVDs/Blu rays I provide photos and give extensive written details on products. This takes time for each item (sometimes too long of time). As sellers do you find your customers need both photos and details or do you sell just fine usi...

If someone gives you a ridiculous offer do you have to respond?

If someone gives you a ridiculous offer do you have to respond? I didn't realize I have that on. I didn't have it on, can a buyer just send me an offer it I do not accept them or have it listed as accepting offers. I don't really want to respond. Hav...

New buyer payment didn't go through on paypal. Need advice on what to do.

I had a new buyer with 0 feedback that purchased an item and payment was on hold pending clearance by paypal. 3 days later I get notification from paypal that payment didn't go through and not to ship until its paid.Sent buyer an email on what their ...

eBay making it difficult for small independent sellers

I have been navigating through the mobile site, the app and now the desktop site in order to ask a question, leave an email or submit feedback to eBay themself and find it extremely frustrating that there isn't a simple link to do so. Not to mention ...

Best offer emails not being sent

For the last couple of weeks I have noticed that offers were not being emailed to me. I need to login every day and check offers. I have noticed this on my personal account and business account. Anyone else notice this? Thanks!PSP

Resolved! Problem with Winning Bidder Address

I was wondering if someone could give me clarification regarding a winning bidder's address. I am in Canada as is the buyer who was the high bidder on one of my auctions. She e-mailed to ask the cost of shipping to her Canadian address before the auc...

Buy It Now

I have 2 items for sale and ONLY want the Buy It Now option. For some reason, I cannot turn off the bidding option. The sliding bubble is inactive. Any help greatly appreciated.

Variation Photo as Main Photo Showing on Listings

Hi all,I have noticed recently, maybe over the last couple of weeks, that one of the variation photos on all of my listings with multiple variations is showing instead of the main photo. For example, if I have a listing with three colours of a produc...

Signature Required for Items Delivered Here in Canada

Does anyone know if the PO has made any changes to the way they are dealing with the signature required option for items delivered here in Canada? Are they still dropping the items at the door or requiring a trip to the depot?

Resolved! Advice needed on return requests

I have a buyer who purchased 6 craft books from me. She asked me to make sure that they didn't smell of perfume. I checked each one carefully, I do have a strong sense of smell, and I couldn't smell anything. I just got 6 requests to return them beca...

Please, does anyone use WonderLister? I need a question answered!

I have transferred my items over to WL from TL. I need to know how to make a new listing using one of my listings in Templates. At least, I assume that is where I make it from. So I just need to change description, picture and item specifics. I must ...

"Not called for" is driving me about crazy!

Yesterday I got my 5th box/package back with the reason "not called for". (Almost all of these are untracked small packets). In NONE of the cases did I hear anything from the buyers, no INR or inquiries or anything! All came back after 4 or 5 or so m...

custom form to USA

Hello all,i am planning to start selling through ebay now and need to understand how custom form works.say, if i ship 2 dvd items in one package & write as '$10' in custom form as value and say i sell this for $25 to buyer, what exactly should i writ...

NON-Payment and NO Communications with Buyer

On June 8, 2020 at 5:54:51 made offer to purchase item. On June 8, 2020 at 8:06:23 (......................) offer was accepted. Sent invoice from EBAY to buyer. No Answer, No Reply. June 10, 2020 at 21:31 Sent an EBAY Contact Letter and Invoice to Bu...

Resolved! Managed Payments Registration and information

Hello,So I completed my registration for MP on May 7th and received an email from eBay stating it was completed. Since then I have received no information about my registration, is it OK? or if there are any problems etc. Does anyone know when eBay w...

Resolved! Unable to add pictures to listings

I just tried to revise some listings and the picture box just has spinning circle. I tried to "sell similar, just the same. Every listing I tried is not showing the pictures on a revise or sell similar.

eBay Needs To Change The Times For Non Paying Bidders

I am getting sick of the amount of Non Paying Bidders lately. They should not be given more than 2 days to pay & then we sellers should be able to open a case against them right away. And then if they don't pay within another 2 days we should be able...

Threatening buyer

Sold a magazine to this buyer on Thursday. Charged him $4.95 for shipping. Shipped on Friday morning. It cost me $12.10 which I paid but without tracking. Still the post office clearly shows date of shipping and destination (zip code) sent to. Friday...

Error - There was a technical error - please try again in a moment.

I haven't sold anything in the past 10 years here and decided to sell again. I sold an item but can't send an invoice. I get the error "There was a technical error - please try again in a moment." Anyone know how to fix this, because eBay support has...

Buyer Using Concierge to Override Original CS Rep Decision and Win Case

UPDATE: I just got a message from ebay that they closed the case in the buyers favor even though I didn't get the item back. I was sent this message by ebay before they closed the case: We asked the buyer to return the item - Case #5236176412Thanks f...

YET ANOTHER EBAY GLITCH!!

tyler@ebay Has anyone had trouble uploading Tracking Numbers? The Tracking Number can be typed in the Tracking Number Box but the Carrier Box won't allow anything to be typed into it ie; Canada Post. Because the Carrier Box can't be filled in the Tra...

adding days to shipping policy..

Can someone please refresh me on updating shipping policy to add days to handling time, thanks in advance. i know how to do it, by revising an items, select shipping and update, then close and save, but there are a bunch of duplicate policies that it...

Invoices

I'm new and trying to learn as much as I can about different aspects of eBay to take advantage of. So...I'm going to be asking a lot of questions. Thanks in advance. What would be the purpose or scenario where I would use the send an invoice option? ...

Packages getting stuck in ISC NY and ISC Chicago?

Hi everyone, I am wondering if anyone else has been having this issue of parcels sent from Canada, expedited and tracked parcel US getting stuck with ISC NY and ISC Chicago processing tracking? I understand there are delays due to COVID-19 but I am w...

Buyers Unable to Purchase - Shipping cost cannot be calculated. Please enter a valid ZIP Code.

We're selling from Canada and all of a sudden, a large number of our customers are unable to complete purchases with errors indicating we do not ship to their location. Most of these are from the US (as are most of our customers). We have had no trou...

eBay no longer provide buyer's email address

we don't have email address available to input into the UPS, Canada Post system.On the Other hand, We need to send official office with our TAX ID to the buyer

love doll

Im new to selling on Ebay, I know about it...obviously I purchased a love doll from Amazon that was made in China. I contacted them before 24hrs and canceled it. 3 days later they told me they had shipped it without acknowledging. I fought for 2 week...

CP says buyer's address doesn't exist

Just sold an item, went to ship it and the CP rep said I should confirm the address because it doesn't exist in their system. I've messaged the buyer to confirm their shipping address, but I had a question: If they say that is their address and it tu...