Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Store Name?

I'm thinking of opening a basic store and was wondering about using a different Store Name than my Ebay User ID? Can you do that and does it matter either way in your experiences? Thanks!

Resolved! Is this old ?

Is this old ? Looks like its hand made , there are no hallmarks or signatures so I figure its not worth much

Looking for your input! Topics for 'Buyer FAQ'

Howdy everyone - I'm looking to create a 'Buyer FAQ' page that would have topics we could use to help folks quickly get the answers to their questions. To that end, I'm wondering what kind of things you see frequently from buyers here on the boards. ...

GTC update: check announcement board

Hi everyone - You may have seen the announcement already, but wanted to get it posted here just in case you haven't: The Good 'Til Cancelled (GTC) change has been moved back from April to early July 2019. No, this isn't a trick. Thanks!

what's with the buyers these days . .

buyers on ebay are aggressive and should be accountable .

Resolved! Disactivating shippo and using ebays own label making system

Hi i was wondering if i am able to disactivate shippo and use ebays own system to make labels. Ive seen videos of of people in ebay USA using ebays own ship label making system. I was wondering if we can use this too in ebay canada or can we only use...

My listing is not showing up in searches.

I posted a listing for a Pokemon card 24 hours ago, it said that it was posted successfully. However, it still will not show up whenever I search it. I have tried searching on multiple devices, too. Please help, because I wanted to get this card sold...

Feedback - have you ever wondered?

About 50% of my buyers leave feedback. 50% don't leave feedback, I even counted: it was 35 US buyers, 22 Canadian buyers, 4 UK, 2 Australia, 1 Japan and 1 Denmark. Sometimes I check those that did not leave feedback to see whether they leave feedback...

buyer's item was not received but the address was wrong

Anyone have any advice or insight on this?A buyer in australia opened a case this morning for an item not received. Item entered Australia March 22 but not other updates. I remember the address being weird & was going to call the place to see if they...

Resolved! How can I find an archived order?

I had a sale earlier today and when I went to click on view record, I clicked on archive by mistake. I immediately went to Archive in the orders menu but there is nothing there. I can access the info through the listing itself but I would like to put...

paypal payment notices lagging again..???

sold 2 items, in the last 1/2 hour.. payments were made immediately, and no paypal notices yet, usually they are in my mailbox within minutes.. any one else.??

Anyone else getting shipments flagged at the US border lately?

So twice in the last 10 days I've had shipments flagged when crossing into the US. First time held me up for 2 hours as the paperwork was completed and a response received clearing the item. Second time held me up for about half an hour until it was ...

Your thoughts? Has the search algorithm changed? are your listings not showing as well?

Hi there, just want to get input from Canadian sellers. I noticed that some listing are not populating, have you notice changes to your sales, is the algorithm changed since the new updated? Thanks for your input!

A (lighthearted) milestone achieved in RICARMICland.....

This is what happens when one works all by themselves in their basement too long. Me and my trusty camera celebrated the 125,000 picture milestone! Those reading regularly will remember some time ago when I posted the 100,000 achievement. At that tim...

Read this on .com - No more refunds from PayPal if we refund a buyer?

Read this notice on .com Sellers board and wondering if anyone else has heard about this. It says that PayPal will no longer issue refunds when a seller issues a partial refund through PayPal for overpayment to a buyer. For example, when a buyer buys...

Ebay Bucks Certificate Is Ready To Redeem

Just noticed that the Ebay Bucks Certificate Is Ready To Redeem.

Shipping Supplies Coupon For Store Subscribers Is Here

Just got an e-mail stating that our Shipping Supplies Coupon For Store Subscribers Is Here. Appreciate the free supplies. Just wish there was a little more to choose from. I have a stockpile of items.

Buyer initiates a return as coat does not fit.

I have a buyer that wants to return an item as she says it does not fit her. I am not in the habit of accepting returns for obvious reasons. I try to describe my items as much as I can so this doesn't happen. Coat is XS, all measurements are in the p...

Item

Any idea what this is ? Its very heavy and its got a stamp on the bottem. Thanks

Ebay Store? Yes or No?

I'm thinking of opening up an Ebay basic Store after 15 years...but I'm not sure about. I usually have about 250-300 listings/month at any one time with sales of about $300 a month when I get a listing special. If there is no 500 listing special I ta...

Can't view messages on ebay .

I can't view messages on ebay ? When I click a message I just get a white box with the persons user name my username and the item messaged about none of the written part from the seller is showing up I went back and checked previous messages that had...

Promoted Listings Question

I know eBay is really pushing us to use Promoted Listings. I have noticed some listings with the word Sponsored on them. Is that the same as Promoted? I actually find them very irritating. Everytime I look at certain catagories of listings for new it...

About Creating Return Shipping Labels

I recently posted instructions here about how to create return shipping labels for items being returned within Canada.(Repeated Below.) I just checked the Shippo site and it seems that it's possible to add various carriers such as Australian Post, De...

Buyer wants to return while the shipment is en route to its destination

Hi,I recently sold a purse on Jan 2nd and the estimated date of arrival is Jan 10th. However, buyer wants to return the item due to it being "taking too long." The funds are currently being held on paypal. What is the best course of action for me? Do...

Resolved! Has anyone used Chit Chat service for Australia or Germany?

International mail is getting so expensive. I use Chit Chat for all my US mail, and some of my CDN mail. I am now looking at using them for my international as it is about half the price of small packet international air. The problems that I see is t...

Sellers Hub Ship by date

tyler@eBay Had a sale earlier today, but missed cutoff time for post office for the day so package will be processed this evening. In checking Sellers Hub I have until April 23 to process. Quite confident I should be able to package in 24 days. My st...

While I'm complaining about stuff...

On these boards the "Hi Ron!" button is also dead. (ie it does not drop down) I'm one of those particular people that always log out at the end of the day, and one cannot log out that way on these boards. (so to log out I pull up a .CA search and use...

In the listings/search results, the little red store door never works on .CA

In my experience, clicking on the wee red store item that says "View sellers store" doesn't work, and it hasn't worked in many months. This is the link that shows when one does a search based on a seller id. If you pick any of us here on the boards a...

Listing On Ebay.com?

So I've been listing exclusively on Ebay. ca ever since I started but I'd thought I'd try to take advantage of the 50 extra listings on Ebay.com. I got the 50 listings I wanted to use but as I went to edit the price, etc on them...I got....'None of t...

B.O. For Item With a 25% Discount

I put a few items on sale because I wanted to see how this worked out for me. I wasn't paying attention to whether items had a B.O. option or not and now I have an offer for one of the items put on sale. I don't know if I should I accept or not becau...