Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Canada Post Price Increases

Hot off the presses. Price increases for Canadapost. Canadian sellers can't seem to win for losing. Effective Sept 11, 2023. Rates, surcharges, Increase to insurance per 100. Up 0.25. Full details below. https://www.canadapost-postescanada.ca/cpc/en/...

Limitations of delivery area for "Expedited Lite"?

Sold a video game that I had intended to send via Expedited Lite.When I went to print the shipping label Expedited Lite was an option, but the cost was only like 20 cents less than Expedited Parcel (and in excess of $25). Destination was Baker Lake, ...

Resolved! Can't combine orders anymore

Why can't I send an invoice to customers who purchase multiple items anymore?Sometimes I have the option, and many times I don't.I had a customer put an offer in for 15 postcards the other day. I accepted all of them.When I tried to send an invoice, ...

Uploading Video to Listing Option

Hey Everyone.... Not sure I have the correct board, but will post my issue anyway. I have been trying to have resolved via eBay.ca Customer Support since Nov 2022. Since they have not resolved my issue & keep passing it off, thought I would ask here....

Receiving additional payment from a buyer

A buyer gave me an incorrect mailing address. The item came back to me. Now the buyer wants to send me money to ship it again. How do I bill the buyer?

Puerto Rico- Tracked Packet USA Glitch- PART 2 Update

Hi, Follow up to my post with the same title Re multiple eBay Label failures trying to print a Tracked Packet USA label to Puerto Rico. (If unfamiliar with this topic it can be found in the August 12, 2023 post) The item in question was a vinyl recor...

Dynamic promoted listing is dangerous

Daily reminder to be careful with this scammy feature. You agree to use it to be competitive, you don't look anymore, and by the time, you're at close to 20% fees added. Never seen the percentage this high. People using it just drive the number up fo...

Can't relist or Sell Similar on any sports cards

When are they going to fix this?

Resolved! I wish eBay would be consistent with their policy

This has happened a couple of times and it is really annoying. List an item. eBay contacts me a day later to tell me they have removed the item for a policy violation. No problem. Two days later I receive a message from eBay encouraging me to revisit...

Resolved! I am listing on ebay.ca but I can't pick CanadaPost as a shipper for International orders!

Hey there!I haven't sold on ebay.ca in a few months but I've been selling on that site for years now (I am in Canada). When I went to go make my newest listings, I couldn't for the life of me figure out how to choose Calculated as a shipping option f...

International shipping program questions

Does it exist and if so how so I turn it on?

Resolved! A Canadian question why pay tax after confirm purchase

Here we go, its REALLY hurt our sellers in having this kind of eBayer in our community. A Canadian blast about sales tax at the end of checkout and yet confirmed transaction and paid for it, claimed it should have been informed before commit to buy. ...

Send feedback revision request

I see you can now ask buyers to revise neutral or negative feedback that you think is unjustified. This is a positive development. Has anyone experience of it?

Ebay shipping help

Hey everyone,I am currently selling some items from my collection(video game) to support my family. However, I recently encountered an issue where a customer selected a $16 option, and I ended up covering the cost myself. How can I prevent this from ...

No way to contact customer service

I have been sitting here navigating the web, all the helpful links, the phone numbers.. no matter what I do or press or say, the automated system both online, and on the phone, will not let me speak to a person. 2 weeks ago, a rep told me to "call ba...

Data Boxes on Seller Hub Page Suddenly LARGE

For some unknown reason the data boxes on my seller hub page have become much larger - wider and deeper. I used to have them placed three across on the page, now there is just room for two. I can't find a way to re-size them. Does anyone know a way t...

Puerto Rico- Tracked Packet USA Glitch (with dimension calculation not the sub USA for Country Issue

Hi. Just wrapped up 30 minutes with an eBay CSR trying to print a CP Tracked Packet label to Puerto Rico. The package dimensions are 32 X 32 X 3 cms. The weight is 650 Grams. Error msg said the problem was either the package size or the customer's ad...

Resolved! Canada Post shipping down?

Hello everyone. Ive stumble on an issue of shipping ive never seen before.Package sold has found a home in Finland from Canada.Package . Canada Post small item tracked international.Seller level 4.140g 18cm x 23cm x 3cmCustoms is filled out.Service u...

Ads on listings

Rows of other people's ads showing between our photos and description. If you want to show those, fine, but do it AFTER our full listing. It's a terrible experience for both buyers and sellers, kyle@ebay Quote is from yesterday's Chat.I'd like to add...

No longer able to speak with an eBay agent over the phone?

I had my anchor store support number I used for 5-6 years that I tried calling this morning. Usually I can speak to an actual human within 30 sec but now after 20 minutes of trying every combination of choices on the phone, there doesn't seem to be a...

Delay getting charged for labels?

I don't ship a lot with buying shipping labels so i never really check when i get charge. I bought a fedex label for the first time (usually always go CP), because it was the cheapest option ($17). It was showing that the service was like 90% off tak...

No option to select international return in the listing

Good day, I need your help please. On my listing I do not have the option to set 'accept international returns' I only see the domestic return option. How do I include the international return acceptance in my listing (for example US). Thanks in adva...

Beginning of the end for me on Ebay tired of fraudulent "SNAD" cases

Bit of a rant but I've just had enough this wildwest freeforall marketplace unscrupulous buyers use to their advantage. I've lost track of the times ebay has sided with shady zero feedback buyers forcing a return, making me cover the return shipping ...

Resolved! Charges For 'Other Fees'?

Just received my July financial statement stating sales and fees of each of the 10 items that sold in July, but for the first time since January there are now additional pages included entitled 'other fees' listing individual 'insertion fees' for the...

Canada Post computers down at all PO nation wide

there's a nation wide outage of CP computer system at all postal outlets. Can only buy stamps, pick up packages and do Amz returns. Time to fix unknown.

eBay, get out of my face! Suggestions are out of control

I think most of us as buyers and sellers know what we want and want to get the information we want on an item quickly. eBay seems to think differently. Here's what we get when we click on an item, in order: People who viewed this item also viewed[Pho...

Removal of factually inaccurate feedback?

I had a buyer leave a neutral feedback warning customers away from me as a seller due to "extremely high shipping" and package taking two weeks to arrive. Tracking shows it was purchased on the 19th, and arrived the 29th, and costs are literally what...

USPS "Forward Expired" Being Returned.

This is a new one for me. An item was being delivered today and tracking came back as "Forward Expired" and it is being sent back to me. On eBay it showed "Forward Expired" but it was only on the USPS tracking page that I could see that it was being ...

Print Packing Slip - Unable to load due to system error. Please close the page and try again.

Hi all, Has anyone else received the pop-up that says "Unable to load due to system error. Please close the page and try again." when trying to print or download a packing slip? For the past three days, whenever I go to an order and select the "Print...

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Unable to Send Messages - Oops! Something went wrong. Please try again later.

Hi all, Has anyone else received the error that says "Oops! Something went wrong. Please try again later." when trying to send messages to other members on eBay? For the past three days, whenever I try to message someone (buyers and sellers), I keep ...