Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

eBay infringement on item listing page.

I'm just listing some items in my store and was looking for matches for catagory ideas. I am really disgusted with ebay. On individual listing pages there are 10 and even 11 rows of "suggestions" (people who bought this bought..., sponsored items, re...

4 days delay to cancel unpaid cases is abusive.

All in the title. We all know that if someone don't pay after 1 to 2 days, it will be left unpaid almost all the time. People paying on the 3rd or 4th day represent probably 1%. So this additional 2 days is wasting time to both sellers and eBay. I un...

Standard promoted fee, things that make you go hmmmm

I've noticed a couple things over the last few weeks. As others have identified my promoted impressions rate is lower than it used to be, not as dramatic or as of a certain day as others have seen. I've noticed that the "suggested" promoted rate has ...

Experience with dynamic rate promoted listings?

It was added a few weeks ago and i did not read anyone anywhere talking about it or any news from eBay. It's pretty much blindly giving more money to eBay to be the most promoted. I tested it on some listings past weeks without checking how much it a...

Any known issue at Gateway MIssissauga or with Canada Post tracking not updating?

i've got 2 packages behaving oddly. One is an outgoing package to BC that i took to the PO Monday morning. Normally, it would be picked up on Monday and go directly to Gateway Miss. where it would be scanned and sent on its way by Tuesday morning. Bu...

No Sales Or Offers

Has anyone else had their sales and offers go to zero in the last few days my sales have dropped but more concerning my offer have went to zero even the low ballers which I normally have a bunch every day

CJ dropshipping

I am new. What I have noticed is that perhaps the manufacturers have created eBay stores and they are selling at wholesale prices. Maybe at this stage they need to move as much product as they can. This means I cannot use CJ to drop ship as the mark ...

Resolved! Seller sent me a message and would like some ideas on how to respond.

I have a new CD cracked case, for sale for $14.99 US. A customer emailed me stating that at London Drugs, it was $7.99 (in BC online it is $9.99). Customer wanted to know if I could offer him a discount. I usually put on my old stock 15% off. I am th...

Resolved! Unable to select Lettermail shipping option?

It started yesterday. When listing an item I no longer have the ability to select Lettermail, only parcel. Anyone know what I can do?

Resolved! How to set expected delivery date?

I keep having problems with American buyers because the expected delivery dates set by Ebay are always way earlier than the actual delivery dates, no matter what shipping service I select. Apparently, the expected delivery dates Ebay offers to my Ame...

Canada Post SFSB Changes - March 20th

I got an email from Canada Post a few minutes ago talking about some changes to the SFSB program (which apparently came into effect yesterday). It appears that Level 1 users get a (very) slight bump in discount for Xpresspost and some international d...

Resolved! Help: Buyer getting Seller does not ship to your location error

Buyer in California is getting the "Seller does ship to your location" error on this item https://www.ebay.ca/itm/325651238580 when I have USA Tracked Packet Shipping slected.I remeber something about mesurement, weight and type of shipment numbers c...

Selling Similar

I cannot seem to use "sell similar" because I am in Canada and if the similar item listed is in USA the currency appears as American. I list through ebay.ca. Is there a way around this?

eBay's Authenticity Guarantee for trading cards in Canada

I've keep saying it a lot recently that i felt it seems obvious that eBay.ca is pushing the trading cards market since they acquired the TCGplayer selling platform. Here come the authenticity guarantee! Every raw card over $250 will be authenticated ...

How can you tell if a "Best Offer" came from a Promoted Listing?

I've been burned a couple of times accepting a best offer that I didn't know came from a promoted listing, because it doesn't say so in the offer details. Is there a way to find this out before accepting an offer? I like to know all of my expenses as...

Category map changes

Hello devon@ebay Could you please address? This was from the May 9th Q & A but there was no follow up attached.@mandicrafts -Lotz As a heads up there were additional posts where you were tagged from the April Q& A that were tagged but there were no r...

shipping rates

-I am in Canada and am listing on .com. I cannot find the box for standard I'nternational shipping to show a rate for Canada. Right now, my listing shows, may not ship to Canada even though I am in Canada. Any help would be appreciated, thanks

Tracking number not entering

I am entering the tracking numbers but they do not stay entered. I get the following message.Unknown error occurred while updating tracking. Please try again.Is anynoe else having this issue or is it just me?

Sales are slow, sucks to add "We canceled a sale for your security" to the pile

At 4:07 AM made a sale (small item $12.99 US) at 4:33 AM got this message. Buyer had zero feedback, new id created likely for the sale. The bot email message is the generic one, my assumption is that something got flagged via the payment method, or t...

Case disapear from seller's hub

Is there any way to see open cases easily? I did read a story a few weeks ago where a seller basically forgot to accept return, only answered with message, and lost his case. I see why now. It was on my overview, i only answered to the case by a mess...

Does americans scam more than canadians?

Received a INR case today for a letterpost shipment. Once again for me it's an american. Fun fact i never have INR cases on cheap orders, they are always the $30-60 range orders. It's obvious to me that it's false claims. This is funny how the $10 or...

Resolved! Would someone please tell me where to find how to refund a buyer?

Would someone please tell me where to find how to refund a buyer? Buyer purchased several items without asking for combined shipping.

A feedback for a cancelled transaction

A new bug? A buyer asked to cancel a transaction (chose "buyer asked to cancel"), so there was no payment, and the transaction was cancelled. Yet, I was surprised seeing a feedback from this buyer. The feedback was a positive one, but why it's possib...

Ebay Canada Problem with issuing invoices

Starting last night i am having a problem sending out invoices to new purchases.i am getting 2 types of errors when i try: The first is the red banner with:Something went wrong. Please try again later. The second says:You have not specified shipping ...

observation of sales since promo listing's taken away again word of caution

well since the 20th of last month my promo listings have been taken away again due to one refund i had to do -- now iam back at 2.51% bad boy rating so no promo listing allowed most of refunds i had are from last year june july and august so i guess ...

Want to sell and be paid in US funds....possible?

Hello, I am a longtime ebay seller (since 1996 and 1999) on 2 US based accounts. With the new rules and ebay not knowing how to implement a system which only should require a W-BEN to be paid as a non-resident, I am now forced to open a new account b...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Coming soon to eBay Canada and a theatre near you

Pictures followed by video..........down the road soon to be an option for buyers leaving feedback 130 posts and countinghttps://community.ebay.com/t5/Selling/Anyone-else-notice-Coming-Soon-Pictures-included-with-feedback/td-p/33713095 https://commun...

Resolved! Shipping to US when you need more than $100 insurance

I recently tried to list an item of jewelry that would be in the $300 value range so wanted to have the option of more than $100 insurance on the package. The only option for US shipping (with Canada Post) appears to be surface, airmail & tracked, no...

Negative Feedback with Incorrect Information- Chances of Removal?

I sold some face Cream which has an expiry date in 2024 (confirmed with manufacturer) - the batch code reads 2205 (shown in the listing photo) - which, upon receipt, the buyer interpreted as an expiry date May 2022, because they didn't think it smell...