Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Sm Pkt Air and the CP fuel increase question

Should I print my Small Pkt Air labels on Sunday before the fuel increase or wait until Monday? Or does it make no difference if mailing on Monday? I use CP Snap Ship for my labels.

Any known issues at Mississauga Gateway? Potential lost package.

i mailed a package with a destination within the city of Toronto. In fact the buyer lives just 7.4km away from the Post Office i mailed the package. I expected it to be delivered it a day or two. Instead of the package being processed at Mississauga ...

Looking to open a store

Good Morning everyeone, I have been saling for a little time and now looking to open a store but don't know if it worth it or not. Since last month I have been charge 0.06 for posting. I have near 400 listig at the momment. Will be adding more. My qu...

MONTHLY SALES SUMMARY

Is there any way I can print off a Monthly Sales Report that shows what items I sold for that particular month? Thanks for your time.

Ebay Canada needs to address with packages being returned by Canada Post

Ebay Canada needs to address with packages being returned by Canada PostWell sadly its now a reality anyhting sent regular mail to USA as we once did will be returned back to you with the following lables attached to the bubble mailer as now that so ...

Item returned, "No Longer At This Address" - Options?

I mailed out an untracked item on March 21, and it has come back "Return to Sender" "No Longer At This Address". The estimated delivery date is April 6 to 22nd, so the 30 day INR period is still in effect. I have the goods back, and am not interested...

Resolved! Best time of the month to open a store?

Thank-you to the members who reached out on my last post!So, I'm going to open a store.Should I wait until the beginning of June?

Can't sign in to my other accounts

I just came back from vacation and I can't sign in to my other accounts. Shows me boats or buses and then says that's not a match. Tried it several times.

The Buyer is trying to drag me out from Ebay message

Hi, Recently, I have received an offer and accepted it. However, the buyer wanted me to text him via his number. I did send him a notification via phone number. He replied to discuss about the shirt and wanted me to send him my paypal to "deposit". I...

Resolved! Collecting Sales Tax

Up to this point I have not been charging sales tax on my ebay sales. At the end of every month I download all my transactions and break them down by province and calculate what is owed to each. I have been eating the cost of the taxes.This is a bit ...

Sold one item this April. My items aren't showing up in the search results.

The sales have gone down significantly, and this April I've sold only one item. The strange part is that when I search my items (movies) on ebay, often they don't show up instantly in the results. I recently set the prices very low for obvious reason...

Resolved! double charged on shipped item.

I've been charged twice for shipping the same item. Looking around eBay site for resolution. Anyone have a suggestion on where go from here?

New mystery charge

The silliness never ends with eBay billing. Tax is GST only (AB)Store (Basic): Subscription Fee1-May-31-May-C $19.95-C $1.00-C $20.95Billed. Store (Basic): Subscription Fee30-Apr-30-Apr-C $0.67-C $0.03-C $0.70Billed eBay Stores Subscription Fee Cance...

Calculated Shipping After May 2nd Fuel Surcharge

For anyone else who may use the shipping calculator in their listings like me, I had a buyer who reached out to me this morning asking if I had upped my shipping fees. I said I didn't but told them since I use the shipping calculator the the increase...

Listings not showing up in search results

I noticed that since yesterday my new listings are not showing up in the search results. I'm selling blu-rays and when I just search blu-ray in the search engine, some of my listings will appear at some point. However, when I use the filter "Canada O...

Random question for ya

Can a buyer purchase an item you listed on .com (American dollars) and an item you listed on .ca (Canada dollars) in the same transaction, or would it have to be two separate transactions? Assume international shipping is set up and the buyer is in C...

Suggestions for best practice and habits for Canadians with regard to personal taxes and Ebay

Okay, I must admit I was not very good with keeping the order in things related to selling activity, taxes etc on Ebay, it was mostly proctastination and day-before-yesterday rush to put together things when it comes to filing taxes for ebay stuff. I...

Resolved! Listing fees triple if I get a store?

So I currently don't have a store and get 250 free listings and pay 6 cents per listing after that. If I get a month to month basic store it's $25 a month with more free listings but listings go up to 20 cents? How does that make sense?

Buyer changes country after they win auction

Anyone ever have a buyer who changed their location/country in order to bid? I had buyer/bidder who was in Australia and couldn't bid, so they changed to a Canadian address, bid and won (three auctions), then changed their address back to Australia?!...

Help needed with the new EASY!! List similar listing

I have been trying to do a "list similar" listing. All my descriptions are in HTML (hundreds of them) and I can't find a way to insert them and then change to regular font. Any help would be greatly appreciated.

Promoted listing fees getting a wee bit more expensive....

Soon to be in your inbox.... Hi ricarmicWe wanted to let you know that starting on Jun 1, 2022, we’ll be changing how Promoted Listings Standard ad fees are calculated and updating our marketing program terms. As a result, you may see some changes in...

Can I sell 2 items in separate listings to one person w/ single shipping cost?

Hello, New seller here. I have 2 pairs of pants listed in separate listings. A buy contacted me today asking for a deal to buy both. I offered him a discount to buy both plus shipping, but the shipping cost was for one item. I was planning to put bot...

How and where to go to change selling settings?

I have reduculous setting that lets people buy from me every 10 days only.I never ever put that restriction myself!Moreover, when potential buyers want to make purchase, the system says that they are not allowed to buy, as they make purchase already ...

Something for tracking number lovers ......

We have discussed here the importance of the tracking numbers. Here a nice example of a tracking number. I shipped the item to ... Mauritius! No need to add, of course I have no idea the buyer got the item or not ..... ENJOY!

Buyer asking for a return says Pyrex not the pattern she tought.

Hi, I don't know if i'm at the right place. I sold a set of 4 Forest Fancies Mushroom Cinderella Nesting Mixing Bowls. When you search on EBAY they are all the same pattern YOU CANNOT be mistaken. I know I will end up having to refund the buyer. I ca...

It appears I cannot sign out of eBay...

For those that acutally sign out, it is not currently working (for me at least) on either site , .COM or .CA. If I click on "Sign out" this is what I get (it's the "sign in" screen I believe) and it does not sign me out..... Not sure if anyone else h...

Canada Post Tacking on Extra Charges for Shipping labels and NOT notifying me with an Explanation

Hello Sellers For the last month I have noticed that when I purchase a shipping label from Canada Post through eBay's system I am charged an amount, lets say of $17.65 for an item. When the postage amount for the label clears through my account (usua...

Are sales down?

Is anybody else having problems with sales lately or is only me.Thinking of downgrading my store before the 30th of April.Any thoughts?

re. tax on ebay store shipping items???? Coupon not covering tax now??

So i am trying to use my store coupon worth 70$ to buy some items.. I have tried buy it now, and have tried putting the items in my cart, then i enter my coupon code, and the taxes, don't come off with the coupon.. It is asking me to pay the taxes.. ...

Resolved! A question for Sewing Patter sellers

I opened my hub today to find that I had about 120 listing neeing items specifics. The one needed is "Compatible Size". I already have to size of the items under featured, I don't know what Compatible sized are.