Seller Central

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Opening store

Hello, after 18 years on Ebay, I decided to open a Store, I list about 950 products every month, all in the Buy It Now category. My concern is that if I list these products on May 1 they will be automatically renewed on May 31, will Ebay charge me fo...

Resolved! Why do Buyer requested cancels cost Sellers money?

I'm back to vent (after months away), to hopefully get eBay to think about another one of their awesome "features". Today a Buyer purchased an item, paid, and then 15 seconds later requested a cancellation. 'It would not arrive soon enough'. Problem ...

Does eBay offer listing backgrounds

I just recently quit using Auctive because of their ridiculous rate increase and listed a couple of radios using the eBay listing service. The leBay istings look bland - no colour or backgrounds. Does eBay offer anything like that?

Update from Tyler

Hi everyone - I wanted to share with you that I have accepted a position with an outside company and my last day with eBay will be Tuesday April 19. Thank you for sharing not just your expertise and feedback, but also your lives with me. I’ve loved g...

CRA reporting sale vs payout after Dec 31

So payouts are not made the same day as a sale. If I have a sale on Dec 31 2021 but the payout doesn't hit my bank till Jan 2nd 2022 am I including this in the '21 tax year reporting or does it get pushed to '22 year?

Resolved! vacation mode

I was on vacation for three weeks and put all my listings on "vacation mode". I have over 800 listings and do not have a store. I ended the "time away" last night and I am now being charged all these insertion fees. Why is this happening?

how do I use UPS as a carrier options when listing an item?

I am selling items in Canada. I want to show UPS as a shipping service so that the calculated shipping cost would show the UPS rates. When I try to update an item I am selling or selling a new item, I choose to add other shipping options, and only ch...

CHITCHATS EXPRESS LOST PACKAGE

I recently shipped a package with ChitChats. The tracking shows they accepted the package on March 23. USPS is still "waiting" for the package as on April 13. Here is the answer I got from the ChitChats support team: Thank you for your patience while...

Resolved! Streamlined from search results for no reason

Hey there I'm selling those items # 294914560113 / 294843056384 and noticed after researchs that ebay remove them from search results for no reason Searching 'graded card sleeves' which will the most common search, with filter lowest price + shipping...

is it possible to send a refund after 6 months?

I just got a message from a buyer that item bought and mailed Aug 18, 2021 did not arrive. He requested a refund. Is there any way to do this? eBay only keeps the sales info for 90 days, hence no refund button. I could send $ via Paypal if I had his ...

Do non store owners still get the same number of free pictures per listing as store owners?

i'm giving up my .com basic store at the end of the month and am wondering if i will still get the same number of free pictures per lising i am used to getting now. I dont trust Ebay's information which is usually out of date, so i thought i'd ask th...

Invoicing discrepancy. Is this a new Glitch?

Just had a sale. There was a bit of a delay to the payment so separate email. Note discrepancies for shipping. Has anyone else ever seen this? They should match. My only concern would be receiving what was actually due for postage and NOT being short...

Should I text a potential buyer

Hello everyone, I just accepted my first offer from the buyer. She then sent me a messagesaying that she has a question about the item and wants me to text her at her private email address. Is this the right way to do things. Why cantshe ask the ques...

Best-Offer Listing Default - Ebay Messed With the App Again!!!

Arrrrrrgggghhhhh!Last year / year before last, there was an issue with re-listing/listing in the App - where it would default to include Best Offer and you'd have to turn it off. Extra step. PITA, but whatever. The bigger problem is that those same l...

Ebay Holding Funds and closing my seller account, Allowing Fradulent Buyers; Considers Me a Risk?

Dear Customer, My sincere apologies for the wait you have had had to have for receiving the items that you rightfully paid for and purchased on my Ebay store. On April 6th, Ebay decided to Permanently shut off my store without giving me any due notic...

Dear ebay, please stop changing the font in seller hub

I get you guys want to keep improving and whatnot, but for real, please just pick one and stick with it. It's starting to drive me nuts. Thanks.

Buyer getting shipping error message can not purchase

A buyer from the USA is getting a problem message and can not purchase my item. I tried to help them by changing a few shipping options on my end. I asked them to go on desktop version site to add item to cart and request an invoice, and they do not ...

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Ship to a different address

Have a buyer, already paid, who now wishes me to send to a new address. Something in my mind has a niggle of a warning against doing this. Ebay policy? Common sense, or plain old seller paranoia? Any input is good, thanks in advance guys and dolls, A...

Did you notice how international shipping costs gone up?

I used to ship to Europe at no charge, included the shipping in my selling price. Last year shipping to Europe was same cost as shipping to US. Both was less than shipping within Canada for me. Now cost from Canada to Europe has gone up crazy. I used...

How to handle shipping labels for pre-orders

Hello, I'm fairly new to selling and I just made my first sale for an item that will not ship until July. I couldn't figure out how to set the listing to reflect that, but I made sure to make it clear in my ad. I also followed up with the buyer to le...

Anyone with recent experiences with selling to Mexico?

Mexico is normally on my blocked countries list but someone actually bothered to message me for the first time ever... in Spanish (thank you Google translate) if I would ship there. Somehow I was feeling adventurous and said yes, and replied with an ...

Are eBay.ca store subscribers still getting shippping supply coupons?

Just wondering if we are still supposed to get shipping supply coupons? I have a premium store.When the program first started I would get them regularly.I think I have only gotten 1 coupon in the last 2 years. Last time I contacted eBay support, they...

Resolved! need advice quick!

So. .I just received a polite msg from a buyer who notified me that the face cream came with no box. I did put nib when creating the listing, because I believed it was boxed at the time of posting. The buyer purchased it quickly, before I could even ...

Canada Post Online Customs Forms

I had a nice trip to the post office today to ship off a package with the accompanying Small Packet form that I have used countless times before. The person at the counter said, oh, sorry, we don't take those anymore, you will have to do it all onlin...

Printing an order details page.

Hi: Anyone else finding it impossible to get the printer friendly page to come up to print order details? Any info would be appreciated. Thanks in advance.

Small packet to the USA "tracking" - is this a thing?

Hi All, I thought I had read something on here about there being a trick to using the "tracking" number off of small packets and that the ebay system would be able to read them and they would be tracked even though they aren't officially - but now I ...

Help with creating Variations

How do I create variations on a listing? I can't find the Variations category or button on the sell page (please see my attached screenshot). Thanks in advance.

Resolved! Leaving feedback

How do you tell a first time buyer how to leave feedback, she is asking? I hope there is an easy way, she is quite elderly.

Item Returned Insufficient Postage

Two weeks after mailig an item( single postage stamp) with 92 cents postage and regular envelope , weight 18 grams. Item returned as insufficient postage, Why ?. About same time the buyer files an item not received case. I promply mailed item with ne...

Resolved! MONTHLY SALES SUMMARY

I received a Monthly Financial Summary from eBay but theres nothing on there except my payouts. What about a monthly summary of eBay's fees, and GST I paid etc. I need a "printable report" (not a spreadsheet format) that shows items sold, eBay fees/G...