Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Would you ship one order in two packages?

Just a dilem i have when i have a combined order of multiple items that are $60-75+ cause i'm basically charging and shipping with lettermail. I don't wanna take the risk to have an INR claim over a certain price, but at the same time taking a $15-20...

Offers and flat shipping rule

Just wondering if anyone knows, if i send 2 offers to a same buyer, or receive 2 offers from a same buyer from best offers, and the listings have a flat shipping rule... Does the rule apply too or shipping isnt discounted?

Where do I go to find and add to my promoted items - don’t want to do them one by one

I have looked everywhere and can't find where to go to change and add to my promoted items. I set up a promotion last May but noticed a lot of my listings don't seem to show as promoted now so want to add some back on. Actually, I would like to maybe...

FYI If you can't see scheduled items in advance in myebay, here's the trick to see them

I use scheduled listings for my auctions. I like to double check them to make sure all is well. If one clicks on "scheduled listings" (on .COM or .CA) it comes up empty despite there being some there. If this happens, click on drafts, which shows dra...

what's with having to agree to share all your info in order to be able to make a post??

what info are they sharing? My bank account info? Driver's license number? What is going on with this place?

Does "Third-party app access" - view work for you?

For several days now all I get when I click view is "We ran into a problem please try again", (tried from .COM and .CA) am interested to know if it is specific to me or is a bug for all. (PS this is under account settings "Sign in and Security")

free listings

I am a Canadian seller and have a Premium Store subscription. Outside of free promotions, does this level store include 10,000 free listings or is it 1000? Any help will be appreciated!

Partial Refund in Managed Payments CAD vs USD

I have a US buyer that purchased an item, and due to her own error, it didn't meet her expectations - at least with the price she paid. I offered her a refund with a return, but figured she'd file a INAD claim to avoid paying the hefty return shippin...

Beware this buyer and a very clever scam

A variation on the ole' gift card scam! Oct 14, 2021 Scamer successfully bid on my items. But provided a Fake shipping address in Ohio. OCT 15, by text message: Buyer demanded I send codes from $200 worth of prepaid Xbox gift cards purchased from oth...

Resolved! How can I prevent a blocked buyer from messaging me

Hello, Is there a way to block messages from a buyer I added to my block list? This USA buyer contacted me a month ago and again today after I ended a listing but have decided I don't want to deal with him so I blocked him but he is still able to mes...

Small Packet Tracking

All: As I understand in years past if you sent a package by Small Packet to the US you could receive a receipt at the post office that would have a number that when crossreferenced on the USPS site days later would show tracking and delivery informat...

New Product Launch email today ... Promoted Listing Express

Ebay sent this to my inbox today,New: Get more eyes (eyeballs icon) on your auctions, more chances of dollars (dollar bill icon)The email's text and included link to Get Started are included below. Seems like an odd approach, not available on desktop...

Ebay Buyer Claiming Item is Fake & Wants Refund After 68 Days

Had a customer buy a candle on September 12. Shipped quickly & never heard anything until today claiming the item is fake and they want a refund. It’s been almost 70 days!The item is NOT fake and I have the receipt to prove it because I bought it mys...

How to buy a return label on Shippo. Is this possible? If not, how to buy one?

Has anyone used Shippo to send a return label lately? Tried inputting info to buy a return label from US back to Canada. Followed instructions but could not get any rates. Checked Shippo's FAQs and they say return labels not available at this time. I...

Resolved! Lettermail costs through North America

Hey there, everyone. I have been selling on eBay on and off for some time. A while back I had a good thing started, then had to take time off due to a lengthy illess. I have forgotten many details I knew, and am also in need of updates on more recent...

New Seller - Should I be asking customers to leave feedback?

As a new seller, who has only had one sale so far (woo hoo!). Should I be asking my new buyers to leave feeback when they receive the item? I don't necesarily mean, messaging them specifically to leave feedback, but perhaps asking them how they like ...

Anyone else play the shipping price guessing game?

Curious, is it just me or do you find figuring out shipping cost a mystery? Guestimating shipping cost when listing items? I mean who actually takes the time to pack up every item and input the exact shipping dimensions for automated shipping rates w...

New Payout Scheduling Options

I received an email on this, don't see an official announcement yet.

Ending A Listing

I have been trying for months to end a single listing using the transaction number. But it always takes me to a page saying we can't find this page. Anybody else having this problem? Some of my other saved shortcuts don't work properly. I tried going...

Resolved! Selling on eBay Canada - How can I sell on .com

Hi all, I have another newbie question related to posting items for sale. I'm curious as to whether or not I am able to sell on .com as well, or if I am currently already posting there. I post my items for sale using the app 90% of the time and I inc...

As a Canadian, should I create a new dotCA account, or sell on my 21-year-old dotCOM account?

My eBaydotCOM account dates back to 1999. I bought and sold a few items over the years, enough to get 117 all-100%-positive feedback. Now I want to sell many items. So why not just use my existing dotCOM account? I'd like to take advantage of my perf...

How to get the U.S.A. location for merchandise for a Canadian seller?

Hi there,I am a Canadian seller who warehouses the merchandise in Buffalo, NY.My U.S. friend ships out orders via USPS in accordance with my directions. YEARS AGO, I tried to register my location in Canada, and list the merchandise as warehoused in B...

How to get an ebay account manager?

What is the criteria for getting an ebay account manager? Someone to work with you and ensure the account grows. I am thinking this would be reserved for only strategic accounts? And what would be the criteria for becoming a strategic account?

Ebay still hasn't given back my September Insertion fees

I'm hoping someone can direct me to anyone at ebay that can actually help me with a problem. I've already talked to enough agents on the phone and through the Ebay Chat line for over a month now who havepromised my insertion fees would be given back ...

Resolved! Missing address on multiple item sale

A buyer purchased several items from me. I sent the combined shipping cost and she paid. Each item has a separate notification of payment, not the combined lot. However, her address doesn't appear on the notifications. I ship with Paypal, so I need t...

Resolved! How to send return label/money for item that was reshipped to another country?

I think I am getting a return request for an item that was shipped via a reshipper in the USA. My first return in 15 yrs. on eBay. Too high $ to just say keep the item without returning. I know I only have to pay return shipping from the US so if a c...

Being strong-armed into "seller hub" on .ca

You choose "not right now" and it STILL tries to force you into the seller hub. What gives?

Payments from Buyers - Something to watch for

As a heads up, had a situation recently where the buyer paid but the email from ebay did not denote that shipping had paid. Routinely, it should. When I confirmed payouts and order details system for this situation it did confirm the shipping had bee...

Unable To Create or Edit Listing Templates - When I try to save I get a perpetual spinner...

Hi. Has anyone else noticed this? This past week the template form won't allow me to edit a listing template or copy it and create a new one or even start from scratch. When I hit save I just get a spinner and gray screen. I haven't used up the 50 al...

Items need to be shipped today, Nov 11? There isn't even any collection/delivery of mail today...

Is this just an error on eBay's part? Today (Remembrance Day) shouldn't count as a business day considering there is no collection or delivery of mail. My local post office isn't even open so I couldn't drop parcels off even if I wanted to. Thankfull...