10-15-2014 05:49 PM
I had an item (fairly large item) listed with a quantity of 2 with calculated shipping, a customer bought both the items and checked out but when I checked the invoice he was only charged a shipping cost for 1 item. I took measurements and checked the weight of both items and its going to cost quite a bit more to ship both than just 1. I asked the buyer what the invoice said and he sent me a copy and on the invoice it has a field "Shipping discount from seller" with the amount of one of the items. Why did this happen? I don't have any sort of shipping discount setup as far as I know.
10-17-2014 04:53 PM
anyone have an idea?
10-17-2014 05:19 PM
10-17-2014 05:31 PM