A US buyer can't pay me...

A US buyer bought my item but can't pay me because they got a message saying I don't ship to the US? Yet I set up my item to be able to ship world wide. Is there some way I can get this sorted?

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A US buyer can't pay me...

In the short run, send the buyer a Paypal 'send money' invoice. Let him know this is coming and that he will still be covered by both eBay and PP Buyer Protection.

 

Then look again at your other listings, from eBaydotCOM.

Check the shipping. The most likely problem is that your dimensions and weight for Calculated Shipping to the USA do not match the USPS criteria, which are a little different from Canada Post.

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A US buyer can't pay me...

Hi femmefan1946,

I did manage to get this sorted with Ebay last week. By the way your answer was correct, thank you for the help.
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