Hi, I am a seller. today had one item was end, one bid was done and the buyer paid by Paypal

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Hi, I am seller, today i had one item was end,one bid was done and the buyer paid by paypal already  But now the buyer said he was made a wrong bid , and need cancel the order, and refund payment. How? and what can I do. Let me cancel it.  ??? Best, Kwong.

[femmefan1946]

http://resolutioncenter.ebay.ca/

If the bidder is friendly and polite, choose "the buyer and I agreed to cancel'

If the bidder is hostile and angry choose "I haven't received payment"

The first asks the bidder to agree. If he does you are both freed from the transaction and can leave feedback.

The second demands payment. If he does not pay, he gets a Strike which will make it harder to bid on eBay in future.

Go to your Seller Preferences to set up an automatic Block against bidders with Unpaid Item Strikes.