How do you revise the shipping rate on a listing so that the bidder has to contact the seller?

I have revised all of my listings several times so that they say "Calculate" or "Contact Seller for shipping rate" but, when I check them the next day, they have reverted to stating an actual dollar amount for shipping.  Several buyers have gone ahead and paid based on these shipping rates and I feel I cannot go back and ask them for more money since it WAS listed there in black & white.  I have lost approx. $6.00 per listing each time this happens.  At this rate, I'll go bankrupt before I make my first million!!!  If anyone can help me, I'd appreciate it.  I've also tried to get in touch with a real person at ebay but, when I click on "Selling", it just offers up online solutions but no number to call.  ARGH!!!  I am getting so frustrated, I may just leave this whole crazy system!!!!!

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