This is a member to member Board, rarely visited by eBay employees.
If you have difficulty communicating, enlist a friend or family member. Phoning eBay during the week may be helpful, but not only are you likely to be on hold a lot, many of the customer service reps do not speak English as a first language. (They are in the Phillippines and in Utah.)
Or ask here.
Posters are mostly experienced buyers and sellers and we are quite happy to give advice.
